[AusNOG] Heavy Handed Sales Taticts by Bigswamp and Tel$tra

[Jake Anderson]

Optus door to door recently have been saying they are "upgrading the 
telephone lines" in an area as a premise for getting people to sign up 
to HFC.

If somebody signs up under that, when the rep knows its false isn't that 
out and out fraud?
If the police started prosecuting these people for criminal fraud I 
imagine it'd go away pretty quickly and shouldn't require too much work 
on behalf of the police to get slam dunk convictions. Ok they are low 
range but still, gives the rookies a chance to run through the system.

get a copy of optus/whoever training materials, after they do a 
door2door in an area, get the new recruits to door knock and ask what 
happened. Collect statements, send 10 door2doors to jail and then try 
and bust optus on organised crime for allowing it to continue.

I don't have a problem with door to door sales, In the 5 years I have 
been living in my present house the only people who haven't started the 
conversation with a bold faced lie are real estate agents and god 
botherers, when a realestate agent is more honest than your reps you 
really should do something about it.

On 10/05/12 11:33, Matt Taylor wrote:
> Well, the market is pretty much churn these days compared to new 
> sales, so it wouldn't surprise me if anything is said to land the sale.
>
> It's always been the case even with other providers such as Optus 
> saying stuff like this. Sales staff (and customers) have little to no 
> knowledge when it comes to DSL, cable distance and attenuation so 
> flashy words like "faster speeds" would be quite attractive.
>
> With ACCC, perhaps it would be ideal but it could come back saying as 
> the individual staff member required more training?
>
> Cheers,
> Matt Taylor.
>
> On 10/05/2012 11:29 AM, Christopher Pollock wrote:
>> This isn't new is it?  If I remember the days when I could stomach WP 
>> correctly, Telstra CSRs have been saying for years that Telstra would 
>> be faster because of $reasons.
>>
>> Perhaps someone should be recording these things and ACCC-ing them.
>>
>> --
>> Christopher Pollock,
>> io Networks Pty Ltd.
>> e. chris at ionetworks.com.au <mailto:chris at ionetworks.com.au>
>> p. 1300 1 2 4 8 16
>> d. 07 3188 7588
>> m. 0410 747 765
>> skype: christopherpollock
>> twitter.com/chrisionetworks <http://twitter.com/chrisionetworks>
>> http://www.ionetworks.com.au
>> In-house, Outsourced.
>>
>>
>>
>> On Thu, May 10, 2012 at 11:19 AM, Sam <samantha at smellyblackdog.com.au 
>> <mailto:samantha at smellyblackdog.com.au>> wrote:
>>
>>     We had a loss of a customer today who when I asked why they
>>     churned away, gave me the following response
>>
>>     The data limit is the same, but the salesperson claims that the
>>     internet speed will be quicker as the Telstra exchange (only for
>>     their customers apparently) is closer to my house.
>>
>>     So is this a new ploy by Telstra to make such  statements?
>>
>>     Sam
>>
>>
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