[AusNOG] Heavy Handed Sales Taticts by Bigswamp and Tel$tra

Thu May 10 13:33:36 EST 2012

Getting off topic but worst D2D sales are energy related recently for
blatant deceptive practices, "Australian Electricity Commission" came to
the door to tell me how they were the official power utility and wanted
to see my last bill to confirm we were getting the correct discounted
rates and had been changed to the new contracts (which he happily could
give me right then)  and easier billing system 

Didn't want to hang around when I said I wanted to give the energy
ombudsman and my current retail energy supplier a call J

From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jake Anderson
Sent: Thursday, 10 May 2012 12:11 PM
To: Matt Taylor
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Heavy Handed Sales Taticts by Bigswamp and Tel$tra

Optus door to door recently have been saying they are "upgrading the
telephone lines" in an area as a premise for getting people to sign up
to HFC.

If somebody signs up under that, when the rep knows its false isn't that
out and out fraud?
If the police started prosecuting these people for criminal fraud I
imagine it'd go away pretty quickly and shouldn't require too much work
on behalf of the police to get slam dunk convictions. Ok they are low
range but still, gives the rookies a chance to run through the system.

get a copy of optus/whoever training materials, after they do a
door2door in an area, get the new recruits to door knock and ask what
happened. Collect statements, send 10 door2doors to jail and then try
and bust optus on organised crime for allowing it to continue.

I don't have a problem with door to door sales, In the 5 years I have
been living in my present house the only people who haven't started the
conversation with a bold faced lie are real estate agents and god
botherers, when a realestate agent is more honest than your reps you
really should do something about it.

On 10/05/12 11:33, Matt Taylor wrote: 

Well, the market is pretty much churn these days compared to new sales,
so it wouldn't surprise me if anything is said to land the sale.

It's always been the case even with other providers such as Optus saying
stuff like this. Sales staff (and customers) have little to no knowledge
when it comes to DSL, cable distance and attenuation so flashy words
like "faster speeds" would be quite attractive. 

With ACCC, perhaps it would be ideal but it could come back saying as
the individual staff member required more training?

Cheers,
Matt Taylor.

On 10/05/2012 11:29 AM, Christopher Pollock wrote: 

This isn't new is it?  If I remember the days when I could stomach WP
correctly, Telstra CSRs have been saying for years that Telstra would be
faster because of $reasons. 

Perhaps someone should be recording these things and ACCC-ing them.

--
Christopher Pollock,
io Networks Pty Ltd. 

e. chris at ionetworks.com.au
p. 1300 1 2 4 8 16

d. 07 3188 7588

m. 0410 747 765

skype: christopherpollock

twitter.com/chrisionetworks

http://www.ionetworks.com.au
In-house, Outsourced.

On Thu, May 10, 2012 at 11:19 AM, Sam <samantha at smellyblackdog.com.au>
wrote:

We had a loss of a customer today who when I asked why they churned
away, gave me the following response

The data limit is the same, but the salesperson claims that the internet
speed will be quicker as the Telstra exchange (only for their customers
apparently) is closer to my house.

So is this a new ploy by Telstra to make such  statements?  

Sam

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