[AusNOG] Heavy Handed Sales Taticts by Bigswamp and Tel$tra

[Matt Taylor]

Well, the market is pretty much churn these days compared to new sales, 
so it wouldn't surprise me if anything is said to land the sale.

It's always been the case even with other providers such as Optus saying 
stuff like this. Sales staff (and customers) have little to no knowledge 
when it comes to DSL, cable distance and attenuation so flashy words 
like "faster speeds" would be quite attractive.

With ACCC, perhaps it would be ideal but it could come back saying as 
the individual staff member required more training?

Cheers,
Matt Taylor.

On 10/05/2012 11:29 AM, Christopher Pollock wrote:
> This isn't new is it?  If I remember the days when I could stomach WP 
> correctly, Telstra CSRs have been saying for years that Telstra would 
> be faster because of $reasons.
>
> Perhaps someone should be recording these things and ACCC-ing them.
>
> --
> Christopher Pollock,
> io Networks Pty Ltd.
> e. chris at ionetworks.com.au <mailto:chris at ionetworks.com.au>
> p. 1300 1 2 4 8 16
> d. 07 3188 7588
> m. 0410 747 765
> skype: christopherpollock
> twitter.com/chrisionetworks <http://twitter.com/chrisionetworks>
> http://www.ionetworks.com.au
> In-house, Outsourced.
>
>
>
> On Thu, May 10, 2012 at 11:19 AM, Sam <samantha at smellyblackdog.com.au 
> <mailto:samantha at smellyblackdog.com.au>> wrote:
>
>     We had a loss of a customer today who when I asked why they
>     churned away, gave me the following response
>
>     The data limit is the same, but the salesperson claims that the
>     internet speed will be quicker as the Telstra exchange (only for
>     their customers apparently) is closer to my house.
>
>     So is this a new ploy by Telstra to make such  statements?
>
>     Sam
>
>
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