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Optus door to door recently have been saying they are "upgrading the
telephone lines" in an area as a premise for getting people to sign
up to HFC.<br>
<br>
If somebody signs up under that, when the rep knows its false isn't
that out and out fraud?<br>
If the police started prosecuting these people for criminal fraud I
imagine it'd go away pretty quickly and shouldn't require too much
work on behalf of the police to get slam dunk convictions. Ok they
are low range but still, gives the rookies a chance to run through
the system.<br>
<br>
get a copy of optus/whoever training materials, after they do a
door2door in an area, get the new recruits to door knock and ask
what happened. Collect statements, send 10 door2doors to jail and
then try and bust optus on organised crime for allowing it to
continue.<br>
<br>
I don't have a problem with door to door sales, In the 5 years I
have been living in my present house the only people who haven't
started the conversation with a bold faced lie are real estate
agents and god botherers, when a realestate agent is more honest
than your reps you really should do something about it.<br>
<br>
On 10/05/12 11:33, Matt Taylor wrote:
<blockquote cite="mid:4FAB1AD1.2040405@mt.au.com" type="cite">
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Well, the market is pretty much churn these days compared to new
sales, so it wouldn't surprise me if anything is said to land the
sale.<br>
<br>
It's always been the case even with other providers such as Optus
saying stuff like this. Sales staff (and customers) have little to
no knowledge when it comes to DSL, cable distance and attenuation
so flashy words like "faster speeds" would be quite attractive. <br>
<br>
With ACCC, perhaps it would be ideal but it could come back saying
as the individual staff member required more training?<br>
<br>
Cheers,<br>
Matt Taylor.<br>
<br>
On 10/05/2012 11:29 AM, Christopher Pollock wrote:
<blockquote
cite="mid:CAK6biYgiTyZ_H9sz12_Z1rr-bBxgG8qmvwML3DDjkGo2QJWzzA@mail.gmail.com"
type="cite">This isn't new is it? If I remember the days when I
could stomach WP correctly, Telstra CSRs have been saying for
years that Telstra would be faster because of $reasons.
<div><br>
</div>
<div>
<div>Perhaps someone should be recording these things and
ACCC-ing them.</div>
<div><br clear="all">
--<br>
Christopher Pollock,<br>
io Networks Pty Ltd.
<div>e. <a moz-do-not-send="true"
href="mailto:chris@ionetworks.com.au" target="_blank">chris@ionetworks.com.au</a><br>
p. 1300 1 2 4 8 16</div>
<div>d. 07 3188 7588</div>
<div> m. 0410 747 765</div>
<div>skype: christopherpollock</div>
<div><a moz-do-not-send="true"
href="http://twitter.com/chrisionetworks"
target="_blank">twitter.com/chrisionetworks</a></div>
<div>
<div><a moz-do-not-send="true"
href="http://www.ionetworks.com.au" target="_blank">http://www.ionetworks.com.au</a><br>
In-house, Outsourced.</div>
</div>
<br>
<br>
<br>
<div class="gmail_quote">On Thu, May 10, 2012 at 11:19 AM,
Sam <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:samantha@smellyblackdog.com.au"
target="_blank">samantha@smellyblackdog.com.au</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-AU">
<div>
<p class="MsoNormal">We had a loss of a customer
today who when I asked why they churned away, gave
me the following response</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">The
data limit is the same, <span
style="background:yellow">but the salesperson
claims that the internet speed will be quicker
as the Telstra exchange (only for their
customers apparently) is closer to my house</span>.</span></p>
<p class="MsoNormal">So is this a new ploy by
Telstra to make such statements? <span
class="HOEnZb"></span></p>
<span class="HOEnZb"><font color="#888888">
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Sam</p>
</font></span></div>
</div>
<br>
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