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Well, the market is pretty much churn these days compared to new
sales, so it wouldn't surprise me if anything is said to land the
sale.<br>
<br>
It's always been the case even with other providers such as Optus
saying stuff like this. Sales staff (and customers) have little to
no knowledge when it comes to DSL, cable distance and attenuation so
flashy words like "faster speeds" would be quite attractive. <br>
<br>
With ACCC, perhaps it would be ideal but it could come back saying
as the individual staff member required more training?<br>
<br>
Cheers,<br>
Matt Taylor.<br>
<br>
On 10/05/2012 11:29 AM, Christopher Pollock wrote:
<blockquote
cite="mid:CAK6biYgiTyZ_H9sz12_Z1rr-bBxgG8qmvwML3DDjkGo2QJWzzA@mail.gmail.com"
type="cite">This isn't new is it? If I remember the days when I
could stomach WP correctly, Telstra CSRs have been saying for
years that Telstra would be faster because of $reasons.
<div><br>
</div>
<div>
<div>Perhaps someone should be recording these things and
ACCC-ing them.</div>
<div><br clear="all">
--<br>
Christopher Pollock,<br>
io Networks Pty Ltd.
<div>e. <a moz-do-not-send="true"
href="mailto:chris@ionetworks.com.au" target="_blank">chris@ionetworks.com.au</a><br>
p. 1300 1 2 4 8 16</div>
<div>d. 07 3188 7588</div>
<div>
m. 0410 747 765</div>
<div>skype: christopherpollock</div>
<div><a moz-do-not-send="true"
href="http://twitter.com/chrisionetworks" target="_blank">twitter.com/chrisionetworks</a></div>
<div>
<div><a moz-do-not-send="true"
href="http://www.ionetworks.com.au" target="_blank">http://www.ionetworks.com.au</a><br>
In-house, Outsourced.</div>
</div>
<br>
<br>
<br>
<div class="gmail_quote">On Thu, May 10, 2012 at 11:19 AM, Sam
<span dir="ltr"><<a moz-do-not-send="true"
href="mailto:samantha@smellyblackdog.com.au"
target="_blank">samantha@smellyblackdog.com.au</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-AU">
<div>
<p class="MsoNormal">We had a loss of a customer today
who when I asked why they churned away, gave me the
following response</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">The
data limit is the same, <span
style="background:yellow">but the salesperson
claims that the internet speed will be quicker
as the Telstra exchange (only for their
customers apparently) is closer to my house</span>.</span></p>
<p class="MsoNormal">So is this a new ploy by Telstra
to make such statements? <span class="HOEnZb"></span></p>
<span class="HOEnZb"><font color="#888888">
<p class="MsoNormal">
</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Sam</p>
</font></span></div>
</div>
<br>
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</blockquote>
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