[AusNOG] Telstra BDAS service

[James McMillan]

I dealt with them Tuesday, it was uneventful.
Although I do agree the time on hold was a bit excessive.

Regards

James McMillan
Network Analyst
[Description: Description: Description: Description: Description: Description: cid:image004.gif at 01C98D0A.3B676130]


jmcmillan at netintellect.com.au<mailto:jmcmillan at netintellect.com.au>
Phone: 02 60510999

From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Bruce Forster
Sent: Thursday, March 01, 2012 8:37 AM
To: ausnog at ausnog.net
Subject: [AusNOG] Telstra BDAS service

Hi noggers,

Just wondering if others out there are having some problems with getting tickets worked on at Telstra from the BDAS level 2 team.

I lodged a ticket on Friday the 24th, by Wednesday 29th still no action on the ticket, no one could give me an eta, and I spent about 1.5 hours on hold one session was about an hour on hold to talk to someone.

They normally provide amazing response times and have great service I'm just wondering what's going on? Can't get a real answer out of Telstra and have been told I just have to wait..

(in before updating prefix-lists)


Regards,

Bruce



Message protected by MailGuard: e-mail anti-virus, anti-spam and content filtering.
http://www.mailguard.com.au/mg

Report this message as spam<https://login.mailguard.com.au/report/1EeQ2c5FWz/7AhnirSwY0nnJ79MJKZeHl/0.002>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20120229/969914c7/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.gif
Type: image/gif
Size: 3445 bytes
Desc: image001.gif
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20120229/969914c7/attachment.gif>