[AusNOG] Telstra BDAS service

[Cheng, Eric]

Hi Bruce / Nicolas,

Can you send me a quick summary of the issues you are facing along with any of the request ID's off list, and I will pass this on to the relevant parties to follow up for you.

Cheers,

[cid:image001.png at 01CCF7A3.142A7B00]

Eric Cheng  Product Manager TWI and Data
Data and Broadband | Products and Marketing | Telstra Wholesale
PHONE +61 2 8576 8548| MOBILE +61 424 781 615| EMAIL eric.cheng at telstrawholesale.com<mailto:martin.s.rowell at telstrawholesale.com>



From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Bruce Forster
Sent: Thursday, 1 March 2012 8:37 AM
To: ausnog at ausnog.net
Subject: [AusNOG] Telstra BDAS service

Hi noggers,

Just wondering if others out there are having some problems with getting tickets worked on at Telstra from the BDAS level 2 team.

I lodged a ticket on Friday the 24th, by Wednesday 29th still no action on the ticket, no one could give me an eta, and I spent about 1.5 hours on hold one session was about an hour on hold to talk to someone.

They normally provide amazing response times and have great service I'm just wondering what's going on? Can't get a real answer out of Telstra and have been told I just have to wait..

(in before updating prefix-lists)


Regards,

Bruce

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