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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>I dealt with them Tuesday, it was uneventful.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Although I do agree the time on hold was a bit excessive.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:EN-AU'>Regards<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:EN-AU'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:EN-AU'>James McMillan<o:p></o:p></span></b></p><p class=MsoNormal><b><i><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:EN-AU'>Network Analyst<o:p></o:p></span></i></b></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr><td width=271 valign=top style='width:203.4pt;padding:0in 5.4pt 0in 5.4pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'><img width=202 height=57 id="Picture_x0020_1" src="cid:image001.gif@01CCF78A.5C2F8F30" alt="Description: Description: Description: Description: Description: Description: cid:image004.gif@01C98D0A.3B676130"></span></b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif";color:navy;mso-fareast-language:EN-AU'><o:p></o:p></span></p></td><td width=319 valign=top style='width:239.4pt;padding:0in 5.4pt 0in 5.4pt'></td></tr></table><p class=MsoNormal><b><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy;mso-fareast-language:EN-AU'><o:p> </o:p></span></b></p><p class=MsoNormal><span lang=EN-AU style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#0033CC;mso-fareast-language:EN-AU'><a href="mailto:jmcmillan@netintellect.com.au">jmcmillan@netintellect.com.au</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#0033CC;mso-fareast-language:EN-AU'>Phone: 02 60510999</span><span lang=EN-AU style='color:#1F497D;mso-fareast-language:EN-AU'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Bruce Forster<br><b>Sent:</b> Thursday, March 01, 2012 8:37 AM<br><b>To:</b> ausnog@ausnog.net<br><b>Subject:</b> [AusNOG] Telstra BDAS service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU>Hi noggers,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>Just wondering if others out there are having some problems with getting tickets worked on at Telstra from the BDAS level 2 team.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>I lodged a ticket on Friday the 24<sup>th</sup>, by Wednesday 29<sup>th</sup> still no action on the ticket, no one could give me an eta, and I spent about 1.5 hours on hold one session was about an hour on hold to talk to someone.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>They normally provide amazing response times and have great service I’m just wondering what’s going on? Can’t get a real answer out of Telstra and have been told I just have to wait..<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU>(in before updating prefix-lists)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='mso-fareast-language:EN-AU'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='mso-fareast-language:EN-AU'>Bruce<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p>Message protected by MailGuard: e-mail anti-virus, anti-spam and content filtering.<br><a href="http://www.mailguard.com.au/mg">http://www.mailguard.com.au/mg</a><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><a href="https://login.mailguard.com.au/report/1EeQ2c5FWz/7AhnirSwY0nnJ79MJKZeHl/0.002">Report this message as spam</a> <br> <o:p></o:p></span></p></div></body></html>