[AusNOG] Telstra BDAS service

[jtaranto at iprimus.com.au]

Same here... Telstra have been faffing around with "high localised work load"
with all services we have jobs booked out to them for the N.S.W/QLD/VIC/TAS.


Constantly shifting their Targe Restoration Time by days at a time. Escalation
dosnt seem to work either :-(

I would really like to shine by steel-cap boots on their behinds!

J

>-- Original Message --
>From: "Bruce Forster" <bruce at tubes.net.au>
>To: "'Nicholas Weekley'" <nweekley at tsm32.com>,
>	<ausnog at ausnog.net>
>Date: Thu, 1 Mar 2012 08:24:41 +1000
>Subject: Re: [AusNOG] Telstra BDAS service
>
>
>Well it's good to know I'm not alone, I'd just really like to know what's
>going on.
>
>Telling me that they are under staffed and have a big workload is pretty
>unacceptable. I don't think one of my customers would be understanding if
>I
>gave them that answer.
>
> 
>
>A Telstra staffer have contacted me off list, which is very nice, but it
>really should have to come to this now should it?
>
> 
>
> 
>
> 
>
>Regards,
>
> 
>
>Bruce
>
> 
>
>From: ausnog-bounces at lists.ausnog.net
>[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Nicholas Weekley
>Sent: Thursday, 1 March 2012 7:50 AM
>To: ausnog at ausnog.net
>Subject: Re: [AusNOG] Telstra BDAS service
>
> 
>
>Hi Bruce,
>
> 
>
>You're not alone.
>
> 
>
>I lodged a comparatively simple ticket recently and they took just under
>a
>month to action it. Like you mentioned, response times are normally great.
>
> 
>
>I was also told there was no ETA or update until about three weeks into
the
>ticket. Hopefully they'll resolve their issues soon!
>
> 
>
>Regards,
>
> 
>
>Nicholas Weekley
>
>TSM32 Pty Ltd
>
> 
>
>
>D: +61 2 8095 7603
>
>P: +61 2 8814 6456
>
>
>M: +61 448 401 085
>
>F: +61 2 8814 6452
>
>
>E: nweekley at tsm32.com
>
>W: http://www.tsm32.com <http://www.tsm32.com/> 
>
> 
>
> 
>
>From: ausnog-bounces at lists.ausnog.net
>[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Bruce Forster
>Sent: Thursday, 1 March 2012 08:37
>To: ausnog at ausnog.net
>Subject: [AusNOG] Telstra BDAS service
>
> 
>
>Hi noggers,
>
> 
>
>Just wondering if others out there are having some problems with getting
>tickets worked on at Telstra from the BDAS level 2 team.
>
> 
>
>I lodged a ticket on Friday the 24th, by Wednesday 29th still no action
on
>the ticket, no one could give me an eta, and I spent about 1.5 hours on
hold
>one session was about an hour on hold to talk to someone.
>
> 
>
>They normally provide amazing response times and have great service I'm
just
>wondering what's going on? Can't get a real answer out of Telstra and have
>been told I just have to wait..
>
> 
>
>(in before updating prefix-lists)
>
> 
>
> 
>
>Regards,
>
> 
>
>Bruce
>
> 
>
>_______________________________________________
>AusNOG mailing list
>AusNOG at lists.ausnog.net
>http://lists.ausnog.net/mailman/listinfo/ausnog