[AusNOG] Suspected routing issue at TPG

[Ben Byer]

Agreed, resolved.  After emailing the IBOG at TPG via the address on the
looking glass page, I had a response within 15 minutes and a phone call
followup too.

Thanks to those who pointed me in the right direction, appreciated.

Ben

On Thu, Sep 1, 2011 at 12:22 PM, Jared Hirst <
jared.hirst at serversaustralia.com.au> wrote:

> Appears to be resolved.
>
> Thanks anyway!
>
> -----Original Message-----
> From: Trent Farrell [mailto:trent.farrell at tpg.com.au]
> Sent: Thursday, 1 September 2011 12:22 PM
> To: Pashine, Priyank
> Cc: Jared Hirst; Noel Butler; ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Suspected routing issue at TPG
>
> Hi all,
>
> I'm currently off rotation, however feel free to contact me off list with
> any further concerns and I will have them addressed. Apologies for any
> delays.
>
> Sent from my iPhone
>
> On 01/09/2011, at 11:53 AM, "Pashine, Priyank"
> <Priyank.Pashine at team.telstra.com> wrote:
>
> > There isn't a whirlpool thread on this yet. Stating the obvious here,
> but I guess if you create one, someone from TPG may notice.
> >
> >
> > regards,
> > -Priyank
> >
> > -----Original Message-----
> > From: ausnog-bounces at lists.ausnog.net
> > [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jared Hirst
> > Sent: Thursday, 1 September 2011 11:48 AM
> > To: Noel Butler
> > Cc: ausnog at lists.ausnog.net
> > Subject: Re: [AusNOG] Suspected routing issue at TPG
> >
> > Ah ok no per my last email we raised this at 8:30am and I have made
> > one call since then, as I waited an hour to get a ticket id, i think I
> > have been patient up till now..
> >
> > I agree 100% though calling 400 times gets you no where!
> >
> > Kindest Regards,
> > Jared Hirst
> >
> > Servers Australia Pty Ltd
> >
> > Phone: 02 4307 4200
> > Fax: 02 4307 4201
> > Web: http://www.serversaustralia.com.au
> >
> > On 01/09/2011, at 11:45 AM, Noel Butler <noel.butler at ausics.net> wrote:
> >
> >> On Thu, 2011-09-01 at 11:15 +1000, Jared Hirst wrote:
> >>>
> >>> I'm not the one that raised it on the list am I?
> >>>
> >>> It's a critical issue as its affecting our entire IP transit, this
> >>> is not just one dsl or efm here, so 2 hours before they can look at
> >>> an IP transit issue is a reason to jump up and down don't you think?
> >>>
> >>
> >> I thought I saw two hours to estimated service restore,  try doing
> >> better with Telstra, 3 hours is what they often quote, but again, what
> does ringing them and hassling them expect to accomplish, they obviously
> know there is a problem, this is one of my pet hates, people without
> service keep ringing, thinking that a mysterious Jedi force will go "puff"
> and it all gets fixed faster, it actually takes longer because of the
> constant interruptions. I would have thought every person on this list
> understood this as they themselves likely have been in the same situation
> (a screw up on your end, with important customers without service) at some
> stage of the game, patience is what it is all about.
> >>
> >>
> >>
> >> _______________________________________________
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> >
> >
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-- 
_________________________________________________________________________
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              [ blog - http://byers-in-oz.blogspot.com ]
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