[AusNOG] Suspected routing issue at TPG

[Jared Hirst]

Appears to be resolved.

Thanks anyway!

-----Original Message-----
From: Trent Farrell [mailto:trent.farrell at tpg.com.au]
Sent: Thursday, 1 September 2011 12:22 PM
To: Pashine, Priyank
Cc: Jared Hirst; Noel Butler; ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Suspected routing issue at TPG

Hi all,

I'm currently off rotation, however feel free to contact me off list with
any further concerns and I will have them addressed. Apologies for any
delays.

Sent from my iPhone

On 01/09/2011, at 11:53 AM, "Pashine, Priyank"
<Priyank.Pashine at team.telstra.com> wrote:

> There isn't a whirlpool thread on this yet. Stating the obvious here,
but I guess if you create one, someone from TPG may notice.
>
>
> regards,
> -Priyank
>
> -----Original Message-----
> From: ausnog-bounces at lists.ausnog.net
> [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jared Hirst
> Sent: Thursday, 1 September 2011 11:48 AM
> To: Noel Butler
> Cc: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Suspected routing issue at TPG
>
> Ah ok no per my last email we raised this at 8:30am and I have made
> one call since then, as I waited an hour to get a ticket id, i think I
> have been patient up till now..
>
> I agree 100% though calling 400 times gets you no where!
>
> Kindest Regards,
> Jared Hirst
>
> Servers Australia Pty Ltd
>
> Phone: 02 4307 4200
> Fax: 02 4307 4201
> Web: http://www.serversaustralia.com.au
>
> On 01/09/2011, at 11:45 AM, Noel Butler <noel.butler at ausics.net> wrote:
>
>> On Thu, 2011-09-01 at 11:15 +1000, Jared Hirst wrote:
>>>
>>> I'm not the one that raised it on the list am I?
>>>
>>> It's a critical issue as its affecting our entire IP transit, this
>>> is not just one dsl or efm here, so 2 hours before they can look at
>>> an IP transit issue is a reason to jump up and down don't you think?
>>>
>>
>> I thought I saw two hours to estimated service restore,  try doing
>> better with Telstra, 3 hours is what they often quote, but again, what
does ringing them and hassling them expect to accomplish, they obviously
know there is a problem, this is one of my pet hates, people without
service keep ringing, thinking that a mysterious Jedi force will go "puff"
and it all gets fixed faster, it actually takes longer because of the
constant interruptions. I would have thought every person on this list
understood this as they themselves likely have been in the same situation
(a screw up on your end, with important customers without service) at some
stage of the game, patience is what it is all about.
>>
>>
>>
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