[AusNOG] Suspected routing issue at TPG

[Noel Butler]

On Thu, 2011-09-01 at 11:15 +1000, Jared Hirst wrote:

> I'm not the one that raised it on the list am I?
> 
> It's a critical issue as its affecting our entire IP transit, this is
> not just one dsl or efm here, so 2 hours before they can look at an IP
> transit issue is a reason to jump up and down don't you think?
> 


I thought I saw two hours to estimated service restore,  try doing
better with Telstra, 3 hours is what they often quote, 
but again, what does ringing them and hassling them expect to
accomplish, they obviously know there is a problem, this is one of my
pet hates, people without service keep ringing, thinking that a
mysterious Jedi force will go "puff" and it all gets fixed faster, it
actually takes longer because of the constant interruptions. I would
have thought every person on this list understood this as they
themselves likely have been in the same situation (a screw up on your
end, with important customers without service) at some stage of the
game, patience is what it is all about.



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