[AusNOG] Suspected routing issue at TPG

[Jared Hirst]

Ah ok no per my last email we raised this at 8:30am and I have made
one call since then, as I waited an hour to get a ticket id, i think I
have been patient up till now..

I agree 100% though calling 400 times gets you no where!

Kindest Regards,
Jared Hirst

Servers Australia Pty Ltd

Phone: 02 4307 4200
Fax: 02 4307 4201
Web: http://www.serversaustralia.com.au

On 01/09/2011, at 11:45 AM, Noel Butler <noel.butler at ausics.net> wrote:

> On Thu, 2011-09-01 at 11:15 +1000, Jared Hirst wrote:
>>
>> I'm not the one that raised it on the list am I?
>>
>> It's a critical issue as its affecting our entire IP transit, this is
>> not just one dsl or efm here, so 2 hours before they can look at an IP
>> transit issue is a reason to jump up and down don't you think?
>>
>
> I thought I saw two hours to estimated service restore,  try doing better with Telstra, 3 hours is what they often quote,
> but again, what does ringing them and hassling them expect to accomplish, they obviously know there is a problem, this is one of my pet hates, people without service keep ringing, thinking that a mysterious Jedi force will go "puff" and it all gets fixed faster, it actually takes longer because of the constant interruptions. I would have thought every person on this list understood this as they themselves likely have been in the same situation (a screw up on your end, with important customers without service) at some stage of the game, patience is what it is all about.
>
>
>
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