[AusNOG] Cessnock Exchange

[Grant Moritz]

Which DSLAM are they on?

There is an upgrade scheduled for QCESSE4005M due for January 2012, apart
from that there have been a number of other upgrades performed over the
last few months according to TW records so doesn't look like they're
abandoning upgrades on it.

What's important to remember is that sometimes TW will not list a date for
the upgrade (See:
http://telstrawholesale.com/products/data/dsl-internet-grade/adsl-reports-plans/index.htm
and
check backhaul/software upgrade lists) and it sometimes comes across as
they don't have plans for it. It's not a great situation but when you get
that response back you'll have to keep following up with them for updates
until it gets put on the schedule.

If them trying to move your customer to Bihpond shocks you then you haven't
seen half of the dodgy things that they do, It's really a shame that some
of the great people in TW ADSL Faults Centre are let down by Telstra's
overall attitude to it's wholesale customers.

---------- Forwarded message ----------
From: Keith Anderson <keitha at apcs.com.au>
Date: Tue, Nov 15, 2011 at 2:03 PM
Subject: [AusNOG] Cessnock Exchange
To: "ausnog at ausnog.net List" <ausnog at ausnog.net>


Hi All,

We have 6 customers hanging off Cessnock Exchange, all with ADSL speed
problems.

Telstra came back with DSLAM congestion and it couldn't or wouldn't be
fixed.
Telstra currently have no plans to upgrade this DSLAM

One customer went to the local member and to cut a long story short -
ended up with the Telstra Retail lady suggesting a migration to ADSL2+
with BigPond to overcome the problem.

So just to recap:

To fix my customers problem, I have to take my customer off Telstra
Wholesale network and let my customer connect direct with Telstra Retail
and my customer that is now not my customer will be fixed.

I don't understand why it makes Telstra feel good to screw over its
Wholesale customers.


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Thanks Keith


Keith Anderson
Managing Director | APCS <http://www.apcs.com.au/> / WIP<http://www.wip.net.au/>
Australia Power Control Systems
Wholesale Internet Provider

Coffs Harbour Media Centre
2 Peterson Road,
Coffs Harbour NSW 2450

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T: 1300 3000 56 | F: 1300-765-427
**

E: keitha at apcs.com.au
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-- 
Thanks,

Grant Moritz
Valkyrie IT Solutions
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