[AusNOG] Cessnock Exchange

[Christopher Pollock]

This is nothing new though - I'm sure we've all had the classic experience
of trying to get a VULL out of Telstra but there are no lines available.
 Then the customer puts an order for a retail PSTN through and magically
there's one in place already.  They've always put Telstra Retail ahead of
the wholesale customers.

--
Christopher Pollock,
io Networks Pty Ltd.
e. chris at ionetworks.com.au
p. 1300 1 2 4 8 16
m. 0410 747 765
skype: christopherpollock
http://www.ionetworks.com.au
In-house, Outsourced.



On Tue, Nov 15, 2011 at 2:51 PM, Matthew <matt at xembler.org> wrote:

> I've recently had the same issue with the Helensvale exhange. You're not
> alone on this annoyance.
>
> Sent from my iPhone.
>
> On 15/11/2011, at 13:33, Keith Anderson <keitha at apcs.com.au> wrote:
>
> Hi All,
>
> We have 6 customers hanging off Cessnock Exchange, all with ADSL speed
> problems.
>
> Telstra came back with DSLAM congestion and it couldn't or wouldn't be
> fixed.
> Telstra currently have no plans to upgrade this DSLAM
>
> One customer went to the local member and to cut a long story short -
> ended up with the Telstra Retail lady suggesting a migration to ADSL2+
> with BigPond to overcome the problem.
>
> So just to recap:
>
> To fix my customers problem, I have to take my customer off Telstra
> Wholesale network and let my customer connect direct with Telstra Retail
> and my customer that is now not my customer will be fixed.
>
> I don't understand why it makes Telstra feel good to screw over its
> Wholesale customers.
>
>
>  *
>
> Thanks Keith
>
>
> Keith Anderson
> Managing Director | APCS <http://www.apcs.com.au/> / WIP<http://www.wip.net.au/>
> Australia Power Control Systems
> Wholesale Internet Provider
>
> Coffs Harbour Media Centre
> 2 Peterson Road,
> Coffs Harbour NSW 2450
>
> *
> *
>
> T: 1300 3000 56 | F: 1300-765-427
> **
>
> E: keitha at apcs.com.au
> *
> *
> *
> *
>
>
>
> <PastedGraphic-2.tiff>
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