[AusNOG] Cessnock Exchange

[Matthew]

I've recently had the same issue with the Helensvale exhange. You're not alone on this annoyance. 

Sent from my iPhone. 

On 15/11/2011, at 13:33, Keith Anderson <keitha at apcs.com.au> wrote:

Hi All,

We have 6 customers hanging off Cessnock Exchange, all with ADSL speed problems.

Telstra came back with DSLAM congestion and it couldn't or wouldn't be fixed.
Telstra currently have no plans to upgrade this DSLAM

One customer went to the local member and to cut a long story short - 
ended up with the Telstra Retail lady suggesting a migration to ADSL2+ 
with BigPond to overcome the problem.

So just to recap:

To fix my customers problem, I have to take my customer off Telstra Wholesale network and let my customer connect direct with Telstra Retail and my customer that is now not my customer will be fixed.

I don't understand why it makes Telstra feel good to screw over its Wholesale customers.


Thanks Keith


Keith Anderson
Managing Director | APCS / WIP
Australia Power Control Systems
Wholesale Internet Provider

Coffs Harbour Media Centre
2 Peterson Road,
Coffs Harbour NSW 2450

T: 1300 3000 56 | F: 1300-765-427
E: keitha at apcs.com.au



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