This is nothing new though - I'm sure we've all had the classic experience of trying to get a VULL out of Telstra but there are no lines available. Then the customer puts an order for a retail PSTN through and magically there's one in place already. They've always put Telstra Retail ahead of the wholesale customers.<div>
<br clear="all">--<br>Christopher Pollock,<br>io Networks Pty Ltd.<div>e. <a href="mailto:chris@ionetworks.com.au" target="_blank">chris@ionetworks.com.au</a><br>p. 1300 1 2 4 8 16</div><div>m. 0410 747 765</div><div>skype: christopherpollock</div>
<div><div><a href="http://www.ionetworks.com.au" target="_blank">http://www.ionetworks.com.au</a><br>In-house, Outsourced.</div></div><br>
<br><br><div class="gmail_quote">On Tue, Nov 15, 2011 at 2:51 PM, Matthew <span dir="ltr"><<a href="mailto:matt@xembler.org">matt@xembler.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div bgcolor="#FFFFFF"><div>I've recently had the same issue with the Helensvale exhange. You're not alone on this annoyance. <br><br><div>Sent from my iPhone. </div></div><div class="im"><div><br>On 15/11/2011, at 13:33, Keith Anderson <<a href="mailto:keitha@apcs.com.au" target="_blank">keitha@apcs.com.au</a>> wrote:<br>
<br></div><div></div></div><div><div class="im"><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px"><div><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px">Hi All,</span></div>
<div><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px"><br></span></div></span><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px">We have 6 customers hanging off Cessnock Exchange, all with ADSL speed problems.</span><div>
<span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px"><br></span></div><div><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px">Telstra came back with DSLAM congestion and</span><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px"> </span><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px">it couldn't or wouldn't be fixed.</span></div>
<div><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px"><span style="color:rgb(20, 20, 20);line-height:18px;font-family:LucidaGrande;font-size:medium">Telstra currently have no plans to upgrade this DSLAM</span></span></div>
<div><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px"><span style="color:rgb(20, 20, 20);line-height:18px;font-family:LucidaGrande;font-size:medium"><br></span></span></div><div><span style="font-family:Geneva, Helvetica, Arial, sans-serif;font-size:12px">One customer went to the local member and to cut a long story short - <br>
ended up with the Telstra Retail lady suggesting a migration to ADSL2+ <br>with BigPond to overcome the problem.</span></div><div><font face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><font face="Geneva, Helvetica, Arial, sans-serif">So just to recap:</font></div>
<div><font face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><span style="font-family:Geneva, Helvetica, Arial, sans-serif">To fix my customers problem, I have to take my customer off Telstra Wholesale network and let my customer connect direct with Telstra Retail and my customer that is now not my customer will be fixed.</span></div>
<div><font face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><font face="Geneva, Helvetica, Arial, sans-serif">I don't understand why it makes Telstra feel good to screw over its Wholesale customers.</font></div>
<div><font face="Geneva, Helvetica, Arial, sans-serif"><br></font></div><div><font face="Geneva, Helvetica, Arial, sans-serif"><br></font></div></div><div><div><span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><span style="font-weight:900"><span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><span style="font-weight:900"><span style="border-collapse:separate;color:rgb(0, 0, 0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><span style="font-weight:900"><div class="im">
<span style="font-family:Helvetica;border-collapse:separate;color:rgb(0, 0, 0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><span style="font-weight:900"><div>
<b><b><b><b><font color="#144FAE"><span style="color:rgb(0, 0, 0);font-weight:800"><div><b><p class="MsoNormal" style="font-family:Helvetica"><b><span lang="EN-US">Thanks Keith</span></b></p><p class="MsoNormal" style="font-family:Helvetica">
<b><span lang="EN-US"><br>Keith Anderson</span></b><span lang="EN-US"><br><b>Managing Director</b><span style="color:teal"> | <a href="http://www.apcs.com.au/" target="_blank">APCS</a> / </span></span><span lang="EN-US"><a href="http://www.wip.net.au/" target="_blank">WIP</a><br>
Australia Power Control Systems<br>Wholesale Internet Provider</span></p><p class="MsoNormal" style="font-family:Helvetica"><span lang="EN-US">Coffs Harbour Media Centre<br>2 Peterson Road,<br>Coffs Harbour NSW 2450</span></p>
<p class="MsoNormal" style="font-family:Helvetica"></p></b></div></span></font></b></b></b></b></div></span></span><span style="font-weight:900"><b><b><b><b><font color="#144FAE"><span style="color:rgb(0, 0, 0);font-weight:800"><div style="display:inline !important">
<b><p class="MsoNormal" style="display:inline !important"><span lang="EN-US"><strong>T:</strong> 1300 3000 56 | <strong style="font-family:Helvetica"><span style="font-family:Cambria">F:</span></strong> 1300-765-427<br></span></p>
</b></div></span></font></b></b></b></b></span><span style="font-family:Helvetica;font-weight:900"><b><b><b><b><font color="#144FAE"><span style="color:rgb(0, 0, 0);font-weight:800"><div style="display:inline !important">
<b><p class="MsoNormal" style="display:inline !important"><span lang="EN-US"><strong style="font-family:Helvetica"><span style="font-family:Cambria">E:</span></strong> <a href="mailto:keitha@apcs.com.au" target="_blank">keitha@apcs.com.au</a></span></p>
</b></div></span></font></b></b></b></b></span><span style="font-family:Helvetica;border-collapse:separate;color:rgb(0, 0, 0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><span style="font-weight:900"></span><span style="font-weight:900"><div>
<b><b><b><b><font color="#144FAE"><span style="color:rgb(0, 0, 0);font-weight:800"><div><b></b></div></span></font></b></b></b></b></div></span></span></div><span style="font-family:Helvetica;border-collapse:separate;color:rgb(0, 0, 0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><span style="font-weight:900"><div>
<b><b><b><b><font color="#144FAE"><span style="color:rgb(0, 0, 0);font-weight:800"><div><b><p class="MsoNormal"><span lang="EN-US"><br></span></p><p class="MsoNormal" style="font-family:Helvetica"><span style="font-weight:normal"><b></b></span><b><br>
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