[AusNOG] Primus BGP support
brett at fj.com.au
Tue Nov 4 09:41:47 EST 2008
Just to clarify. BGP Faults are indeed 7x24 and will be escalated urgently
BGP Installation support is only available Monday-Friday, 9am-5pm without
This communication was obviously not made clear and we apologise for the
2008/11/1 Campbell, Alex <Alex.Campbell at ogilvy.com.au>
> Hi all,
> We have recently started buying transit from Primus in their Melbourne DC.
> We have come across a BGP issue with their service and their NOC is telling
> us that they only do BGP support 9am-5pm Monday-Friday. I guess they figure
> that BGP issues are very friendly and usually only arise during business
> This is especially frustrating since I actually asked their business
> development manager during the sales process "does Primus have a 24x7 NOC we
> can contact, staffed by engineers capable of troubleshooting BGP issues etc"
> and he said yes.
> Has anyone else had similar experiences with Primus? Does this seem
> AusNOG mailing list
> AusNOG at lists.ausnog.net
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