[AusNOG] Primus BGP support

[Brett O'Hara]

All, Alex,
Just to clarify.  BGP Faults are indeed 7x24 and will be escalated urgently
and appropriately.

BGP Installation support is only available Monday-Friday, 9am-5pm without
prior arrangement.

This communication was obviously not made clear and we apologise for the
confusion.

Regards,
    Brett

IP Engineer
Primus Telecom

2008/11/1 Campbell, Alex <Alex.Campbell at ogilvy.com.au>

>  Hi all,
>
>
>
> We have recently started buying transit from Primus in their Melbourne DC.
> We have come across a BGP issue with their service and their NOC is telling
> us that they only do BGP support 9am-5pm Monday-Friday.  I guess they figure
> that BGP issues are very friendly and usually only arise during business
> hours.
>
>
>
> This is especially frustrating since I actually asked their business
> development manager during the sales process "does Primus have a 24x7 NOC we
> can contact, staffed by engineers capable of troubleshooting BGP issues etc"
> and he said yes.
>
>
>
> Has anyone else had similar experiences with Primus?  Does this seem
> reasonable?
>
>
>
> Cheers,
>
>
>
> Alex
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20081104/95aeffde/attachment.html>