[AusNOG] Primus BGP support

[Campbell, Alex]

If the BGP sessions on the provider are configured wrong (resulting in
routing loops, complete loss of service), is that not a fault?

 

 

From: Brett O'Hara [mailto:brett at fj.com.au] 
Sent: Tuesday, 4 November 2008 9:42 AM
To: Campbell, Alex
Cc: ausnog at ausnog.net
Subject: Re: [AusNOG] Primus BGP support

 

All, Alex,

 

Just to clarify.  BGP Faults are indeed 7x24 and will be escalated
urgently and appropriately.

 

BGP Installation support is only available Monday-Friday, 9am-5pm
without prior arrangement.

 

This communication was obviously not made clear and we apologise for the
confusion.

 

Regards,

    Brett

 

IP Engineer

Primus Telecom

 

2008/11/1 Campbell, Alex <Alex.Campbell at ogilvy.com.au>

Hi all,

 

We have recently started buying transit from Primus in their Melbourne
DC.  We have come across a BGP issue with their service and their NOC is
telling us that they only do BGP support 9am-5pm Monday-Friday.  I guess
they figure that BGP issues are very friendly and usually only arise
during business hours.

 

This is especially frustrating since I actually asked their business
development manager during the sales process "does Primus have a 24x7
NOC we can contact, staffed by engineers capable of troubleshooting BGP
issues etc" and he said yes.

 

Has anyone else had similar experiences with Primus?  Does this seem
reasonable?

 

Cheers,

 

Alex 


_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20081105/9c32c353/attachment.html>