[AusNOG] Anyone tried using the NBNCo status/outages customer facing page lately?

[Matthew Kobayashi]

Hi Giles,

The reCAPTCHA implementation does work, it just requires the reCAPTCHA
token to be passed as a header in the request. I'm not seeing any issues
with the website either, maybe it's an issue with your browser? Try
clearing cache, etc. and see if that sorts it out.

Cheers,
Matthew

On Thu, 7 Aug 2025 at 12:47, Giles Pollock <glp71s at gmail.com> wrote:

> So I've been checking the page for about a week now and it would seem
> someone has broken it with a bad implementation of reCAPTCHA. Naturally of
> course there is no way to actually reach anyone in NBNCo to look at getting
> the thing fixed, so this email is a bit of a scream to the void in the hope
> there might be someone out there who can raise something internally, or at
> least find the relevant webdev to prod...
>
> The steps to reproduce are pretty easy... Head on over to the status page (
> https://www.nbnco.com.au/support/network-status), type in an address,
> click Check Address and watch it not work. Sometimes it will say you don't
> have NBN at that address, other times it will say there was an error and to
> try again later.
>
> Checking the actual requests will show a 500 error when trying to hit
> https://places.nbnco.net.au/places/v1/maintenance?locationId=(whatever
> your LOC ID is) with the response of "Invalid recaptcha response."
>
> You'd think there might be some testing somewhere before publishing a
> critical customer facing page... Have things continued to deteriorate when
> it comes to getting NBNCo issues sorted out?
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