[AusNOG] Curly One

Thu Sep 26 15:38:50 AEST 2024

But that doesn't explain why a staff member at home works (or when 
hot-spotted), he goes to the office with same laptop, it fails..  So as 
someone suggested maybe a GEO issue not loading the .js due to block.   
But then the service provider (AXS) would have been aware by now, I 
assume they have 000's of customers here.

We'll persevere!  Thanks for all the ideas..

Oh and as I said, loading the CORs Chrome extension didn't solve it for 
the 3 individual clients  tested.

Cheers,

Mal

On 26/09/2024 15:02, Mike Everest wrote:
>
> It’s a white page for everyone until the js loads and runs.  My guess 
> is that either some js bombs in the client browser, or the js is 
> attempting to load resources from some other location that is not 
> accessible to those locations.
>
> Eiter way, developer tools will give you some answers.
>
> Good luck with that! :-}
>
> Cheers!
>
> *From:*AusNOG <ausnog-bounces at lists.ausnog.net> *On Behalf Of *TWIG 
> Solutions
> *Sent:* Thursday, 26 September 2024 2:19 PM
> *To:* AusNOG at lists.ausnog.net
> *Subject:* [AusNOG] Curly One
>
> Afternoon All,
>   I have an issue with some of my clients, which I discovered while 
> looking into the issue for 1 client.   After testing from various 
> other geographically and ISP diverse clients I discovered it's pretty 
> wide spread issue.
>
> The issue is that the website below will only display a blank white 
> page for most clients, definitely ALL clients (I have tested) using 
> Exetel/Superloop FTTN, FTTC and select FTTP.
>
> https://fanaccount.axs.com.au/login <https://fanaccount.axs.com.au/>
>
> Yet some clients, when they view the site on the same laptop when at 
> home (Telstra), it loads fine and shows a login page. They come back 
> to the office, and it wont.   My own service when it was FTTC, didnt 
> work, now I am FTTP it works.
>
> I did some tracing and discovered that as soon as the data traverse a 
> certain link,  it fails.   I passed all my findings to 
> Exetel/Superloop technical and it's been now been in hand since 
> 25/6/24 and revived again on 26/8/24  (after the original ticket was 
> closed with no resolution).   Nor they are saying its a website issue, 
> and they suggested installing a CORs extension on Chrome as it "fixed" 
> it for them.  Not a secure solution, but I tested extension on 3 
> clients, still no good, and why only for some clients??.
>
> So again I am waiting for responses, and  the initial client who 
> reported to me is getting very p*ssed off with the delays.  They use 
> the site a lot booking tickets for their clients etc...
>
> Traces shown below, I wonder if anyone can test and advise, perhaps 
> look at the traces you get if it does or doesn't work, as it seem 
> Exetel/Superloop are stumped.
>
>
> Cheers,
>
> Mal
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> *My Service    Working*
> Service:  1000/50 FTTP
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
> over a maximum of 30 hops:
>
>   1    <1 ms    <1 ms    <1 ms  [redacted]
>   2     4 ms     3 ms     4 ms   [redacted]
>   3     2 ms     2 ms     2 ms  202.90.206.198
>   4     3 ms     3 ms     * 
> *Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.65]*
>   5     3 ms     4 ms     8 ms  27.122.122.15
>   6     4 ms     6 ms     3 ms  108.162.247.77
>   7     3 ms     3 ms     3 ms  172.64.151.20
>
>
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> *Client 1   Not Working*
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net 
> [2606:4700:4400::6812:24ec]
> over a maximum of 30 hops:
>
>   1     *        *        *     Request timed out.
>   2     *        *        *     Request timed out.
>   3    10 ms    10 ms    10 ms  [redacted]
>   4     *        *       11 ms r0q86sqz1y5z2lmg941.ip6.superloop.au 
> [2401:d000:3401::31]
>   5     *       10 ms     * 
> *bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co 
> [2401:d000:10:100::2c1]*
>   6    32 ms    13 ms    24 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au 
> [2401:d000:3202::12]
>   7    10 ms    10 ms    10 ms  2400:cb00:26:3::
>   8    10 ms    10 ms    10 ms  2606:4700:4400::6812:24ec
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> *
> Initial Client - NOT WORKING *
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net 
> [2606:4700:4400::6812:24ec]
> over a maximum of 30 hops:
>
>   1     *        *        *     Request timed out.
>   2     *        *        *     Request timed out.
>   3     9 ms     9 ms     9 ms  2406:3400:0:1::1
>   4     *        *        *     Request timed out.
>   5     9 ms     9 ms     * 
> *bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co 
> [2401:d000:10:100::2c1]*
>   6    17 ms    24 ms    21 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au 
> [2401:d000:3202::12]
>   7    10 ms     9 ms     9 ms  2400:cb00:491:3::
>   8     9 ms     9 ms     9 ms  2606:4700:4400::6812:24ec
>
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
>
> *Client 2   Not Working*
>
> Pinging fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20] with 
> 32 bytes of data:
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
>
> Ping statistics for 172.64.151.20:
>     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> Approximate round trip times in milli-seconds:
>     Minimum = 13ms, Maximum = 13ms, Average = 13ms
>
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
> over a maximum of 30 hops:
>
>   1    <1 ms    <1 ms    <1 ms   [redacted]
>   2    12 ms    12 ms    12 ms   [redacted]
>   3    13 ms    13 ms    13 ms  10.1.23.54 [10.1.23.54]
>   4    13 ms    13 ms    12 ms 
> Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
>   5    13 ms     *       13 ms 
> *Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]*
>   6    13 ms    13 ms    14 ms  27.122.122.15
>   7    14 ms    13 ms    13 ms  108.162.250.5
>   8    13 ms    13 ms    13 ms  172.64.151.20
>
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
>
> *Client 3   Not Working*
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [104.18.36.236]
> over a maximum of 30 hops:
>
>   1    <1 ms    <1 ms    <1 ms   [redacted]
>   2     1 ms     2 ms     1 ms   [redacted]
>   3     2 ms     2 ms     2 ms  10.1.21.186
>   4     2 ms     2 ms     1 ms 
> Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
>   5     2 ms     1 ms     2 ms 
> *Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]*
>   6     3 ms     2 ms     5 ms  27.122.122.15
>   7     3 ms     3 ms     2 ms  108.162.247.83
>   8     3 ms     2 ms     2 ms  104.18.36.236
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20240926/c7cefc8d/attachment.htm>