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But that doesn't explain why a staff member at home works (or when
hot-spotted), he goes to the office with same laptop, it fails.. So
as someone suggested maybe a GEO issue not loading the .js due to
block. But then the service provider (AXS) would have been aware
by now, I assume they have 000's of customers here. <br>
<br>
We'll persevere! Thanks for all the ideas..<br>
<br>
Oh and as I said, loading the CORs Chrome extension didn't solve it
for the 3 individual clients tested.<br>
<br>
<br>
Cheers,<br>
<br>
Mal<br>
<br>
<br>
<br>
<div class="moz-cite-prefix">On 26/09/2024 15:02, Mike Everest
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:119601db0fd1$3b727560$b2576020$@duxtel.com">
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">It’s
a white page for everyone until the js loads and runs. My
guess is that either some js bombs in the client browser, or
the js is attempting to load resources from some other
location that is not accessible to those locations.<br>
<br>
Eiter way, developer tools will give you some answers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Good
luck with that! :-}<br>
<br>
Cheers!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<div
style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span
lang="EN-US"> AusNOG
<a class="moz-txt-link-rfc2396E" href="mailto:ausnog-bounces@lists.ausnog.net"><ausnog-bounces@lists.ausnog.net></a> <b>On Behalf Of
</b>TWIG Solutions<br>
<b>Sent:</b> Thursday, 26 September 2024 2:19 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] Curly One<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Afternoon All,<br>
I have an issue with some of my clients, which I discovered
while looking into the issue for 1 client. After testing
from various other geographically and ISP diverse clients I
discovered it's pretty wide spread issue.<br>
<br>
The issue is that the website below will only display a blank
white page for most clients, definitely ALL clients (I have
tested) using Exetel/Superloop FTTN, FTTC and select FTTP.<br>
<br>
<a href="https://fanaccount.axs.com.au/"
moz-do-not-send="true">https://fanaccount.axs.com.au/login</a><br>
<br>
Yet some clients, when they view the site on the same laptop
when at home (Telstra), it loads fine and shows a login page.
They come back to the office, and it wont. My own service
when it was FTTC, didnt work, now I am FTTP it works.<br>
<br>
I did some tracing and discovered that as soon as the data
traverse a certain link, it fails. I passed all my findings
to Exetel/Superloop technical and it's been now been in hand
since 25/6/24 and revived again on 26/8/24 (after the
original ticket was closed with no resolution). Nor they are
saying its a website issue, and they suggested installing a
CORs extension on Chrome as it "fixed" it for them. Not a
secure solution, but I tested extension on 3 clients, still no
good, and why only for some clients??. <br>
<br>
So again I am waiting for responses, and the initial client
who reported to me is getting very p*ssed off with the
delays. They use the site a lot booking tickets for their
clients etc...<br>
<br>
Traces shown below, I wonder if anyone can test and advise,
perhaps look at the traces you get if it does or doesn't work,
as it seem Exetel/Superloop are stumped.<br>
<br>
<br>
Cheers,<br>
<br>
Mal<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<b><span style="color:#004000">My Service Working</span></b><br>
Service: 1000/50 FTTP <br>
<br>
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net
[172.64.151.20]<br>
over a maximum of 30 hops:<br>
<br>
1 <1 ms <1 ms <1 ms [redacted]<br>
2 4 ms 3 ms 4 ms [redacted]<br>
3 2 ms 2 ms 2 ms 202.90.206.198<br>
4 3 ms 3 ms * <b><span
style="color:#004000">Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com
[103.200.13.65]</span></b><br>
5 3 ms 4 ms 8 ms 27.122.122.15<br>
6 4 ms 6 ms 3 ms 108.162.247.77<br>
7 3 ms 3 ms 3 ms 172.64.151.20<br>
<br>
<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<b><span style="color:maroon">Client 1 Not Working</span></b><br>
<br>
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net
[2606:4700:4400::6812:24ec]<br>
over a maximum of 30 hops:<br>
<br>
1 * * * Request timed out.<br>
2 * * * Request timed out.<br>
3 10 ms 10 ms 10 ms [redacted]<br>
4 * * 11 ms
r0q86sqz1y5z2lmg941.ip6.superloop.au [2401:d000:3401::31]<br>
5 * 10 ms * <b><span style="color:maroon">bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co
[2401:d000:10:100::2c1]</span></b><br>
6 32 ms 13 ms 24 ms
q4b0lhjpx7wd2m4dptk.ip6.superloop.au [2401:d000:3202::12]<br>
7 10 ms 10 ms 10 ms 2400:cb00:26:3::<br>
8 10 ms 10 ms 10 ms 2606:4700:4400::6812:24ec<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<b><br>
Initial Client - <span style="color:maroon">NOT WORKING</span>
</b><br>
<br>
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net
[2606:4700:4400::6812:24ec]<br>
over a maximum of 30 hops:<br>
<br>
1 * * * Request timed out.<br>
2 * * * Request timed out.<br>
3 9 ms 9 ms 9 ms 2406:3400:0:1::1<br>
4 * * * Request timed out.<br>
5 9 ms 9 ms * <b><span style="color:maroon">bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co
[2401:d000:10:100::2c1]</span></b><br>
6 17 ms 24 ms 21 ms
q4b0lhjpx7wd2m4dptk.ip6.superloop.au [2401:d000:3202::12]<br>
7 10 ms 9 ms 9 ms 2400:cb00:491:3::<br>
8 9 ms 9 ms 9 ms 2606:4700:4400::6812:24ec<br>
<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<br>
<b><span style="color:maroon">Client 2 Not Working</span></b><br>
<br>
Pinging fanaccount.axs.com.au.cdn.cloudflare.net
[172.64.151.20] with 32 bytes of data:<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58<br>
<br>
Ping statistics for 172.64.151.20:<br>
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),<br>
Approximate round trip times in milli-seconds:<br>
Minimum = 13ms, Maximum = 13ms, Average = 13ms<br>
<br>
<br>
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net
[172.64.151.20]<br>
over a maximum of 30 hops:<br>
<br>
1 <1 ms <1 ms <1 ms [redacted]<br>
2 12 ms 12 ms 12 ms [redacted]<br>
3 13 ms 13 ms 13 ms 10.1.23.54 [10.1.23.54]<br>
4 13 ms 13 ms 12 ms
Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com
[116.255.21.108]<br>
5 13 ms * 13 ms <b><span style="color:maroon">Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com
[103.200.13.70]</span></b><br>
6 13 ms 13 ms 14 ms 27.122.122.15<br>
7 14 ms 13 ms 13 ms 108.162.250.5<br>
8 13 ms 13 ms 13 ms 172.64.151.20<br>
<br>
<br>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<br>
<br>
<br>
<b><span style="color:maroon">Client 3 Not Working</span></b><br>
<br>
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net
[104.18.36.236]<br>
over a maximum of 30 hops:<br>
<br>
1 <1 ms <1 ms <1 ms [redacted]<br>
2 1 ms 2 ms 1 ms [redacted]<br>
3 2 ms 2 ms 2 ms 10.1.21.186<br>
4 2 ms 2 ms 1 ms
Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com
[116.255.21.108]<br>
5 2 ms 1 ms 2 ms <b><span style="color:maroon">Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com
[103.200.13.70]</span></b><br>
6 3 ms 2 ms 5 ms 27.122.122.15<br>
7 3 ms 3 ms 2 ms 108.162.247.83<br>
8 3 ms 2 ms 2 ms 104.18.36.236<o:p></o:p></p>
<p> <o:p></o:p></p>
<p class="MsoNormal"><br>
<o:p></o:p></p>
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<p> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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