[AusNOG] Curly One
Patrick Ohearn
pat at ge3k.net
Thu Sep 26 14:58:28 AEST 2024
You indicated a CORS disabling extension works around the issue, this
suggests that the issue is with the website operators CORS policy & how it
handles the failure of loading that response from a specific IP block
(likely geoip replated).
Have you spoken to the end website operator about that failure of the CORS
policy, and how their CDN's (Cloudflare & Cloudfront) are handling geoip?
Regards,
Patrick.
On Thu, 26 Sept 2024 at 14:19, TWIG Solutions <sales at twig.com.au> wrote:
> Afternoon All,
> I have an issue with some of my clients, which I discovered while
> looking into the issue for 1 client. After testing from various other
> geographically and ISP diverse clients I discovered it's pretty wide spread
> issue.
>
> The issue is that the website below will only display a blank white page
> for most clients, definitely ALL clients (I have tested) using
> Exetel/Superloop FTTN, FTTC and select FTTP.
>
> https://fanaccount.axs.com.au/login <https://fanaccount.axs.com.au/>
>
> Yet some clients, when they view the site on the same laptop when at home
> (Telstra), it loads fine and shows a login page. They come back to the
> office, and it wont. My own service when it was FTTC, didnt work, now I
> am FTTP it works.
>
> I did some tracing and discovered that as soon as the data traverse a
> certain link, it fails. I passed all my findings to Exetel/Superloop
> technical and it's been now been in hand since 25/6/24 and revived again on
> 26/8/24 (after the original ticket was closed with no resolution). Nor
> they are saying its a website issue, and they suggested installing a CORs
> extension on Chrome as it "fixed" it for them. Not a secure solution, but
> I tested extension on 3 clients, still no good, and why only for some
> clients??.
>
> So again I am waiting for responses, and the initial client who reported
> to me is getting very p*ssed off with the delays. They use the site a lot
> booking tickets for their clients etc...
>
> Traces shown below, I wonder if anyone can test and advise, perhaps look
> at the traces you get if it does or doesn't work, as it seem
> Exetel/Superloop are stumped.
>
>
> Cheers,
>
> Mal
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> *My Service Working*
> Service: 1000/50 FTTP
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
> over a maximum of 30 hops:
>
> 1 <1 ms <1 ms <1 ms [redacted]
> 2 4 ms 3 ms 4 ms [redacted]
> 3 2 ms 2 ms 2 ms 202.90.206.198
> 4 3 ms 3 ms * *Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com
> <http://Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com>
> [103.200.13.65]*
> 5 3 ms 4 ms 8 ms 27.122.122.15
> 6 4 ms 6 ms 3 ms 108.162.247.77
> 7 3 ms 3 ms 3 ms 172.64.151.20
>
>
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> *Client 1 Not Working*
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net
> [2606:4700:4400::6812:24ec]
> over a maximum of 30 hops:
>
> 1 * * * Request timed out.
> 2 * * * Request timed out.
> 3 10 ms 10 ms 10 ms [redacted]
> 4 * * 11 ms r0q86sqz1y5z2lmg941.ip6.superloop.au
> [2401:d000:3401::31]
> 5 * 10 ms * *bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co
> <http://bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co>
> [2401:d000:10:100::2c1]*
> 6 32 ms 13 ms 24 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au
> [2401:d000:3202::12]
> 7 10 ms 10 ms 10 ms 2400:cb00:26:3::
> 8 10 ms 10 ms 10 ms 2606:4700:4400::6812:24ec
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
>
> * Initial Client - NOT WORKING *
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net
> [2606:4700:4400::6812:24ec]
> over a maximum of 30 hops:
>
> 1 * * * Request timed out.
> 2 * * * Request timed out.
> 3 9 ms 9 ms 9 ms 2406:3400:0:1::1
> 4 * * * Request timed out.
> 5 9 ms 9 ms * *bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co
> <http://bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co>
> [2401:d000:10:100::2c1]*
> 6 17 ms 24 ms 21 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au
> [2401:d000:3202::12]
> 7 10 ms 9 ms 9 ms 2400:cb00:491:3::
> 8 9 ms 9 ms 9 ms 2606:4700:4400::6812:24ec
>
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
>
> *Client 2 Not Working*
>
> Pinging fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20] with 32
> bytes of data:
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
> Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
>
> Ping statistics for 172.64.151.20:
> Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> Approximate round trip times in milli-seconds:
> Minimum = 13ms, Maximum = 13ms, Average = 13ms
>
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
> over a maximum of 30 hops:
>
> 1 <1 ms <1 ms <1 ms [redacted]
> 2 12 ms 12 ms 12 ms [redacted]
> 3 13 ms 13 ms 13 ms 10.1.23.54 [10.1.23.54]
> 4 13 ms 13 ms 12 ms
> Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
> 5 13 ms * 13 ms *Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com
> <http://Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com>
> [103.200.13.70]*
> 6 13 ms 13 ms 14 ms 27.122.122.15
> 7 14 ms 13 ms 13 ms 108.162.250.5
> 8 13 ms 13 ms 13 ms 172.64.151.20
>
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
>
> *Client 3 Not Working*
>
> Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [104.18.36.236]
> over a maximum of 30 hops:
>
> 1 <1 ms <1 ms <1 ms [redacted]
> 2 1 ms 2 ms 1 ms [redacted]
> 3 2 ms 2 ms 2 ms 10.1.21.186
> 4 2 ms 2 ms 1 ms
> Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
> 5 2 ms 1 ms 2 ms *Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com
> <http://Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com>
> [103.200.13.70]*
> 6 3 ms 2 ms 5 ms 27.122.122.15
> 7 3 ms 3 ms 2 ms 108.162.247.83
> 8 3 ms 2 ms 2 ms 104.18.36.236
>
>
>
>
>
>
>
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>
--
0406884900
pat at ge3k.net
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