[AusNOG] Telstra. *tableflip*

[Ryan Spillane | 360 Consulting]

If you were a primary contact on the account then I was able to do it over the phone with them, (was a couple of months ago, but they saw my mobile was listed in another area) sent me the code, I verified and they updated my details

Ryan Spillane | CEO
360 Consulting


-----Original Message-----
From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Matt Perkins
Sent: Wednesday, May 31, 2023 4:15 PM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Telstra. *tableflip*

I love that their Business security involves a letter head what is it 1974.  That will fool the fraudster they never will be able to duplicate a letterhead.

Matt


On 31/5/2023 4:08 pm, Rob Thomas wrote:
> Trying to log into our Telstra account and we are greeted with this
> lovely message:
>
> ---
> Two-step verification
> To protect the security of your account, we need to complete an
> additional authentication step. We refer to this as a two-step
> verification.
>
> As we don't have any contact details listed on your account, we're
> unable to complete the two-step verification. This means you'll need
> to visit a Telstra store with a valid ID. You can find our nearest
> store here.
>
> Please remember to bring in a valid form of ID. If you're a small
> business customer, please bring in a letter/document with your
> business' letterhead on it.
> ---
>
> I've given Telstra my ID more times than I can possibly count, and
> this is it. I'm done. I can't even download my latest bill to pay them.
>
> So, I guess I'm going to be porting 200 odd mobiles away from them.
> They have succeeded in beating entropy, where it was easier to NOT
> change than it was to change.  Well done Telstra, I guess. Thank you
> for finally convincing me that your incompetence was no longer worth
> tolerating.
>
> Yes, I do have my cranky pants on, how did you tell?
>
> --Rob
>
>
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--
** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL

/* Matt Perkins
         Direct 02 8916 8101     Spectrum Networks Ptd. Ltd.
         Office 1300 133 299     matt at spectrum.com.au
         ABN 66 090 112 913      Level 6, 350 George Street Sydney 2000

*/

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