[AusNOG] Telstra. *tableflip*

[Matt Perkins]

I love that their Business security involves a letter head what is it 
1974.  That will fool the fraudster they never will be able to duplicate 
a letterhead.

Matt


On 31/5/2023 4:08 pm, Rob Thomas wrote:
> Trying to log into our Telstra account and we are greeted with this 
> lovely message:
>
> ---
> Two-step verification
> To protect the security of your account, we need to complete an 
> additional authentication step. We refer to this as a two-step 
> verification.
>
> As we don’t have any contact details listed on your account, we’re 
> unable to complete the two-step verification. This means you’ll need 
> to visit a Telstra store with a valid ID. You can find our nearest 
> store here.
>
> Please remember to bring in a valid form of ID. If you’re a small 
> business customer, please bring in a letter/document with your 
> business’ letterhead on it.
> ---
>
> I've given Telstra my ID more times than I can possibly count, and 
> this is it. I'm done. I can't even download my latest bill to pay them.
>
> So, I guess I'm going to be porting 200 odd mobiles away from them. 
> They have succeeded in beating entropy, where it was easier to NOT 
> change than it was to change.  Well done Telstra, I guess. Thank you 
> for finally convincing me that your incompetence was no longer worth 
> tolerating.
>
> Yes, I do have my cranky pants on, how did you tell?
>
> --Rob
>
>
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