<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle18
{mso-style-type:personal-compose;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-AU" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p><span style="font-size:10.0pt">If you were a primary contact on the account then I was able to do it over the phone with them, (was a couple of months ago, but they saw my mobile was listed in another area) sent me the code, I verified and they updated my
details<br>
<br>
Ryan Spillane | CEO<br>
360 Consulting<br>
<br>
<br>
-----Original Message-----<br>
From: AusNOG <ausnog-bounces@lists.ausnog.net> On Behalf Of Matt Perkins<br>
Sent: Wednesday, May 31, 2023 4:15 PM<br>
To: ausnog@lists.ausnog.net<br>
Subject: Re: [AusNOG] Telstra. *tableflip*<br>
<br>
I love that their Business security involves a letter head what is it 1974. That will fool the fraudster they never will be able to duplicate a letterhead.<br>
<br>
Matt<br>
<br>
<br>
On 31/5/2023 4:08 pm, Rob Thomas wrote:<br>
> Trying to log into our Telstra account and we are greeted with this<br>
> lovely message:<br>
><br>
> ---<br>
> Two-step verification<br>
> To protect the security of your account, we need to complete an<br>
> additional authentication step. We refer to this as a two-step<br>
> verification.<br>
><br>
> As we don’t have any contact details listed on your account, we’re<br>
> unable to complete the two-step verification. This means you’ll need<br>
> to visit a Telstra store with a valid ID. You can find our nearest<br>
> store here.<br>
><br>
> Please remember to bring in a valid form of ID. If you’re a small<br>
> business customer, please bring in a letter/document with your<br>
> business’ letterhead on it.<br>
> ---<br>
><br>
> I've given Telstra my ID more times than I can possibly count, and<br>
> this is it. I'm done. I can't even download my latest bill to pay them.<br>
><br>
> So, I guess I'm going to be porting 200 odd mobiles away from them.<br>
> They have succeeded in beating entropy, where it was easier to NOT<br>
> change than it was to change. Well done Telstra, I guess. Thank you<br>
> for finally convincing me that your incompetence was no longer worth<br>
> tolerating.<br>
><br>
> Yes, I do have my cranky pants on, how did you tell?<br>
><br>
> --Rob<br>
><br>
><br>
> _______________________________________________<br>
> AusNOG mailing list<br>
> AusNOG@lists.ausnog.net<br>
> <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.ausnog.net_">
https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.ausnog.net_</a><br>
> mailman_listinfo_ausnog&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_Cdp<br>
> gnVfiiMM&r=eIm7NC6EadCFBSSLzpa1y526tV9iNwEjPKWheHlkuG_Du5z2ghn40h-wbfs<br>
> oYkT_&m=C-p3iiFvN6Q2_phF51BDWN5zFY-QnvbSr5mJ2mmFrXg&s=ivBbayWiPzgDcRia<br>
> Kpg6NFNNKhZ410RUhI7aQWzVqMc&e=<br>
<br>
--<br>
** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL<br>
<br>
/* Matt Perkins<br>
Direct 02 8916 8101 Spectrum Networks Ptd. Ltd.<br>
Office 1300 133 299 matt@spectrum.com.au<br>
ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000<br>
<br>
*/<br>
<br>
_______________________________________________<br>
AusNOG mailing list<br>
AusNOG@lists.ausnog.net<br>
https://urldefense.proofpoint.com/v2/url?u=https-3A__lists.ausnog.net_mailman_listinfo_ausnog&d=DwIGaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=eIm7NC6EadCFBSSLzpa1y526tV9iNwEjPKWheHlkuG_Du5z2ghn40h-wbfsoYkT_&m=C-p3iiFvN6Q2_phF51BDWN5zFY-QnvbSr5mJ2mmFrXg&s=ivBbayWiPzgDcRiaKpg6NFNNKhZ410RUhI7aQWzVqMc&e=</span><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1025" src="https://t.sidekickopen10.com/s3t/o/5/f18dQhb0V1-gpC8bWDVcW6T4qpc59hl0VW7_jsyP5JR-jdW22J7zH1DWSSPN58jg4fVmNTKf7bHrLP02?si=8000000029349213&pi=6cefff95-e0eb-4cac-b3ee-15f87846c757"><o:p></o:p></p>
</div>
</body>
</html>