[AusNOG] NBN to offshore NOC?

[Matthew Moyle-Croft]

Saving money on one thing can cost a LOT in other ways. The large siloed
organisation run by accountants story.

On Thu, Mar 16, 2023 at 10:10 PM Luke Thompson <luke.t at tncrew.com.au> wrote:

> I'm with you on follow the sun, much like iiNet & Co. did back in the day
> (very effectively, almost a work of art it was so good) with some
> functions.
>
> In the context of a national network though, much as with Telstra the
> people are its greatest asset - and while it can be nightmarish landing the
> right folk especially over odd hours, building out a collaborative
> powerhouse of a team on-shore is the beauty spot if it fits. Especially
> with NOCs/SOCs.
>
> Follow the sun isn't blatant off shoring as you say. Removing local
> functions entirely though will land you with internal chaos and severe
> problems down the track when trying to insource.
>
> Having multiple sites has its benefits (and challenges), I just don't
> think binning local makes any sort of sense with the NBN NOC.
>
> On 16 March 2023 7:51:12 pm Julien Goodwin <ausnog at studio442.com.au>
> wrote:
>
> On 16/3/23 4:06 pm, Luke Thompson wrote:
>>
>>> NOC offshoring is nightmare territory - depending on how it's done. The
>>> national broadband network ought to be just that.
>>>
>>
>> I'll mostly agree with that.
>>
>> Pure NOC offshoring isn't great. Splitting a NOC into two or three sites
>> for follow-the-sun coverage can work really well if smartly managed,
>> saves trying to find good staff for a night shift, although of course it
>> does add plenty of issues on its own.
>>
>> Even just NOC remote from engineering, having a NOC in Brisbane, but
>> engineering all done out of Melbourne has plenty of issues if you don't
>> work strongly to ensure the various people actually talk to each other.
>>
>> Or, if you're large enough, first tier separate from second can be much
>> the same.
>>
>> I'm currently working with our corporate network group, and it's my
>> constant lament that I can't just sit in a room where their NOC folk are
>> working to learn the things that aren't getting escalated, processes
>> that don't quite work properly, and other things I might not see from
>> reading their tickets. (The reasons why I can't just do this are long
>> and far off topic for this)
>>
>> If NBN were spinning up a NOC in the UK, Ireland, or possibly the
>> US/Canada east coast that could be a very good idea, but it wouldn't be
>> the cheap one.
>>
>> If NBN are shifting things done in Australia as an attempt at a cost
>> saving, I doubt it really will by the time all relevant costs are
>> considered.
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