[AusNOG] NBN to offshore NOC?

[Luke Thompson]

I'm with you on follow the sun, much like iiNet & Co. did back in the day 
(very effectively, almost a work of art it was so good) with some functions.

In the context of a national network though, much as with Telstra the 
people are its greatest asset - and while it can be nightmarish landing the 
right folk especially over odd hours, building out a collaborative 
powerhouse of a team on-shore is the beauty spot if it fits. Especially 
with NOCs/SOCs.

Follow the sun isn't blatant off shoring as you say. Removing local 
functions entirely though will land you with internal chaos and severe 
problems down the track when trying to insource.

Having multiple sites has its benefits (and challenges), I just don't think 
binning local makes any sort of sense with the NBN NOC.

On 16 March 2023 7:51:12 pm Julien Goodwin <ausnog at studio442.com.au> wrote:

> On 16/3/23 4:06 pm, Luke Thompson wrote:
>> NOC offshoring is nightmare territory - depending on how it's done. The
>> national broadband network ought to be just that.
>
> I'll mostly agree with that.
>
> Pure NOC offshoring isn't great. Splitting a NOC into two or three sites
> for follow-the-sun coverage can work really well if smartly managed,
> saves trying to find good staff for a night shift, although of course it
> does add plenty of issues on its own.
>
> Even just NOC remote from engineering, having a NOC in Brisbane, but
> engineering all done out of Melbourne has plenty of issues if you don't
> work strongly to ensure the various people actually talk to each other.
>
> Or, if you're large enough, first tier separate from second can be much
> the same.
>
> I'm currently working with our corporate network group, and it's my
> constant lament that I can't just sit in a room where their NOC folk are
> working to learn the things that aren't getting escalated, processes
> that don't quite work properly, and other things I might not see from
> reading their tickets. (The reasons why I can't just do this are long
> and far off topic for this)
>
> If NBN were spinning up a NOC in the UK, Ireland, or possibly the
> US/Canada east coast that could be a very good idea, but it wouldn't be
> the cheap one.
>
> If NBN are shifting things done in Australia as an attempt at a cost
> saving, I doubt it really will by the time all relevant costs are
> considered.
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