[AusNOG] NBN to offshore NOC?

[Julien Goodwin]

On 16/3/23 4:06 pm, Luke Thompson wrote:
> NOC offshoring is nightmare territory - depending on how it's done. The 
> national broadband network ought to be just that.

I'll mostly agree with that.

Pure NOC offshoring isn't great. Splitting a NOC into two or three sites 
for follow-the-sun coverage can work really well if smartly managed, 
saves trying to find good staff for a night shift, although of course it 
does add plenty of issues on its own.

Even just NOC remote from engineering, having a NOC in Brisbane, but 
engineering all done out of Melbourne has plenty of issues if you don't 
work strongly to ensure the various people actually talk to each other.

Or, if you're large enough, first tier separate from second can be much 
the same.

I'm currently working with our corporate network group, and it's my 
constant lament that I can't just sit in a room where their NOC folk are 
working to learn the things that aren't getting escalated, processes 
that don't quite work properly, and other things I might not see from 
reading their tickets. (The reasons why I can't just do this are long 
and far off topic for this)

If NBN were spinning up a NOC in the UK, Ireland, or possibly the 
US/Canada east coast that could be a very good idea, but it wouldn't be 
the cheap one.

If NBN are shifting things done in Australia as an attempt at a cost 
saving, I doubt it really will by the time all relevant costs are 
considered.