[AusNOG] Re Webcenral / Netregistry DNS issues

Tue Jan 3 15:45:05 AEDT 2023

Thanks Mitch

We had that issue last month the client said move and it was days before the DNS was updated properly
The whole time we were getting sledged by the client
As it appears to be an ongoing issue not a once off thing
I think we may have to proactively start moving delegation if this is more than an us issue

Regards,
Matthew Malcolm

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MATTHEW MALCOLM

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Rampant Technology Pty Ltd

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From: Mitch Kelly <mitchkelly24 at gmail.com>
Sent: Tuesday, 3 January 2023 2:42 PM
To: Matthew Malcolm <matthew at rampant.com.au>
Cc: ausnog <ausnog at ausnog.net>
Subject: Re: [AusNOG] Re Webcenral / Netregistry DNS issues

Hi

Yes also having issue renewing about three domains which expire today . It looks like they take your money but don't actually renew them, generally it's not an issue and it's done pretty much instantly.

I do also note that a new registered domain on Friday we changed the name servers and they didnt update.

No response to my ticket yet.

On Tue, 3 Jan 2023, 12:38 pm Matthew Malcolm, <matthew at rampant.com.au<mailto:matthew at rampant.com.au>> wrote:
Hi All,

We have seen this a few times recently and are having the issue with another client today
They are with WebCentral / Netregistry and the DNS for their CNames is not resolving
We can dig the domain is various places but if I open NSLookup againt ns?.netregistry.net<http://netregistry.net> (The delegated name servers) and ask it for the appropriate domain name or record I get “Unspecified error” or “Server Failed”
Apparently this is normal for the DNS servers as there support people told me the issue is not this error on their servers but Microsoft Email system breaking the Autodiscover CName

I was told to move my DNS if this is s timely issue as they are not planning on investigating it. (And they also agreed moving the DNS would fix the issues which was strange for me  to hear a support tech say that)
Is this just something that we are seeing over and over with various client at WebCentral/Netregistry or do they really have a larger issue
There are a few Reddit forums that are complaining about similar issues going back months Here is one such forum<https://www.reddit.com/r/dns/comments/xfpm28/problems_with_webcentralau_netregistrynet/>
I am finding it hard to believe that a major Player would allow this type of failure to go on for hours let alone months

Any insight would be great as DNS not doing it’s thing is really
If this is something the Client can fix I would love to know what we have overlooked

Regards,
Matthew Malcolm

[cid:image001.png at 01D91F80.CB6CA430]

MATTHEW MALCOLM

Business Development / Technical Specialist

,

Sophos Certified Architect, Sophos Sales Certified

Rampant Technology Pty Ltd

07 3216 8357

matthew at rampant.com.au<mailto:matthew at rampant.com.au>

 |

www.rampant.technology<http://www.rampant.technology>

38 Badminton St

,

Mt Gravatt East, QLD

4122

[cid:image002.png at 01D91F80.CB6CA430]<https://www.facebook.com/rampant.technology.au>

[cid:image003.png at 01D91F80.CB6CA430]<https://au.linkedin.com/company/rampant-technology>

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COMPTIA Member, partnering with Microsoft and Sophos to bring you expert standard service.

[cid:image005.png at 01D91F80.CB6CA430]

[cid:image006.png at 01D91F80.CB6CA430]

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Proud sponsors of Keep Queensland Beautiful, Heart of Australia, and 96.5 FM.

[cid:image008.png at 01D91F80.CB6CA430]

[cid:image009.png at 01D91F80.CB6CA430]

[cid:image010.png at 01D91F80.CB6CA430]

Rampant Technology acknowledges the Yaggera and Turrbal people, the Traditional Custodians of Kaggur‑mabul country on
which we work and gather as employees. We recognise their continuing connection to land, sea, and community and pay
respect to the Elders past, present, and emerging.

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out by Rampant staff is done so under the terms and conditions found at https//:www.rampant.technology

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