[AusNOG] Re Webcenral / Netregistry DNS issues

Tue Jan 3 15:46:43 AEDT 2023

Great, thanks for that.

I plan on moving all of my domains to web in a box over the next couple of
weeks.

Mitch

On Tue, 3 Jan 2023, 12:45 pm Matthew Malcolm, <matthew at rampant.com.au>
wrote:

> Thanks Mitch
>
>
>
> We had that issue last month the client said move and it was days before
> the DNS was updated properly
>
> The whole time we were getting sledged by the client
>
> As it appears to be an ongoing issue not a once off thing
>
> I think we may have to proactively start moving delegation if this is more
> than an us issue
>
>
>
>
>
>
>
> Regards,
> Matthew Malcolm
> 
>
> *MATTHEW MALCOLM*
>
> *Business Development / Technical Specialist*
>
> *, *
>
> Sophos Certified Architect, Sophos Sales Certified
>
> *Rampant Technology Pty Ltd*
>
> 07 3216 8357
>
> matthew at rampant.com.au
>
>  |
>
> www.rampant.technology
>
> 38 Badminton St
>
> ,
>
> Mt Gravatt East, QLD
>
>
>
> 4122
>
> <https://www.facebook.com/rampant.technology.au>
>
> <https://au.linkedin.com/company/rampant-technology>
>
> <https://www.instagram.com/rampant.technology/?hl=en>
>
>
> COMPTIA Member, partnering with Microsoft and Sophos to bring you expert standard service.
>
>
> Proud sponsors of Keep Queensland Beautiful, Heart of Australia, and 96.5 FM.
>
>
> Rampant Technology acknowledges the Yaggera and Turrbal people, the Traditional Custodians of Kaggur‑mabul country on
>
> which we work and gather as employees. We recognise their continuing connection to land, sea, and community and pay
> respect to the Elders past, present, and emerging.
>
>
> DISCLAIMER: This email is for the use of the intended recipient only. If you have received this email in error, please notify
>
> the sender immediately and then delete the message. If you are not the intended recipient you must not use, disclose, or
>
> distribute this email without the author's prior permissions. We have taken precautions to minimise the risk of transmitting
>
> software viruses, but we advise that you carry out your own virus checks on any attachments relating to this message. We
>
> cannot accept liability for any loss or damage caused by software viruses. Internet email is not a secure communication
>
> medium and we advise that you observe this lack of security when emailing this office. All correspondence and work carried
>
> out by Rampant staff is done so under the terms and conditions found at https//:www.rampant.technology
>
>
>
> *From:* Mitch Kelly <mitchkelly24 at gmail.com>
> *Sent:* Tuesday, 3 January 2023 2:42 PM
> *To:* Matthew Malcolm <matthew at rampant.com.au>
> *Cc:* ausnog <ausnog at ausnog.net>
> *Subject:* Re: [AusNOG] Re Webcenral / Netregistry DNS issues
>
>
>
> Hi
>
>
>
> Yes also having issue renewing about three domains which expire today . It
> looks like they take your money but don't actually renew them, generally
> it's not an issue and it's done pretty much instantly.
>
>
>
> I do also note that a new registered domain on Friday we changed the name
> servers and they didnt update.
>
>
>
> No response to my ticket yet.
>
>
>
>
>
> On Tue, 3 Jan 2023, 12:38 pm Matthew Malcolm, <matthew at rampant.com.au>
> wrote:
>
> Hi All,
>
>
>
> We have seen this a few times recently and are having the issue with
> another client today
>
> They are with WebCentral / Netregistry and the DNS for their CNames is not
> resolving
>
> We can dig the domain is various places but if I open NSLookup againt ns?.
> netregistry.net (The delegated name servers) and ask it for the
> appropriate domain name or record I get “Unspecified error” or “Server
> Failed”
>
> Apparently this is normal for the DNS servers as there support people told
> me the issue is not this error on their servers but Microsoft Email system
> breaking the Autodiscover CName
>
>
>
> I was told to move my DNS if this is s timely issue as they are not
> planning on investigating it. (And they also agreed moving the DNS would
> fix the issues which was strange for me  to hear a support tech say that)
>
> Is this just something that we are seeing over and over with various
> client at WebCentral/Netregistry or do they really have a larger issue
>
> There are a few Reddit forums that are complaining about similar issues
> going back months Here is one such forum
> <https://www.reddit.com/r/dns/comments/xfpm28/problems_with_webcentralau_netregistrynet/>
>
> I am finding it hard to believe that a major Player would allow this type
> of failure to go on for hours let alone months
>
>
>
> Any insight would be great as DNS not doing it’s thing is really
>
> If this is something the Client can fix I would love to know what we have
> overlooked
>
>
>
>
>
>
>
> Regards,
> Matthew Malcolm
> 
>
> *MATTHEW MALCOLM*
>
> *Business Development / Technical Specialist*
>
> *, *
>
> Sophos Certified Architect, Sophos Sales Certified
>
> *Rampant Technology Pty Ltd*
>
> 07 3216 8357
>
> matthew at rampant.com.au
>
>  |
>
> www.rampant.technology
>
> 38 Badminton St
>
> ,
>
> Mt Gravatt East, QLD
>
>
>
> 4122
>
> <https://www.facebook.com/rampant.technology.au>
>
> <https://au.linkedin.com/company/rampant-technology>
>
> <https://www.instagram.com/rampant.technology/?hl=en>
>
>
> COMPTIA Member, partnering with Microsoft and Sophos to bring you expert standard service.
>
>
> Proud sponsors of Keep Queensland Beautiful, Heart of Australia, and 96.5 FM.
>
>
> Rampant Technology acknowledges the Yaggera and Turrbal people, the Traditional Custodians of Kaggur‑mabul country on
>
> which we work and gather as employees. We recognise their continuing connection to land, sea, and community and pay
> respect to the Elders past, present, and emerging.
>
>
> DISCLAIMER: This email is for the use of the intended recipient only. If you have received this email in error, please notify
>
> the sender immediately and then delete the message. If you are not the intended recipient you must not use, disclose, or
>
> distribute this email without the author's prior permissions. We have taken precautions to minimise the risk of transmitting
>
> software viruses, but we advise that you carry out your own virus checks on any attachments relating to this message. We
>
> cannot accept liability for any loss or damage caused by software viruses. Internet email is not a secure communication
>
> medium and we advise that you observe this lack of security when emailing this office. All correspondence and work carried
>
> out by Rampant staff is done so under the terms and conditions found at https//:www.rampant.technology
>
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at ausnog.net
> https://lists.ausnog.net/mailman/listinfo/ausnog
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 7418 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 641 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 642 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 905 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 4650 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 11382 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.png
Type: image/png
Size: 7309 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image008.png
Type: image/png
Size: 5645 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0007.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image009.png
Type: image/png
Size: 8428 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0008.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image010.png
Type: image/png
Size: 6447 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0009.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 905 bytes
Desc: not available
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20230103/5627c6e0/attachment-0010.png>