[AusNOG] Optus Hack

[Justin Courtney]

Interesting regarding the voice authentication.  I have this feature when
transferring large amounts with an Aussie based bank.

On Wed, 28 Sept 2022 at 10:48, Scott Howard <scott at doc.net.au> wrote:

> On Tue, Sep 27, 2022 at 5:32 PM Andrew Oakeley <andrew at oakeley.com.au>
> wrote:
>
>> I am sick of my bank and teleco calling me and saying “Before we go any
>> further can you please tell me your date of birth so we can confirm we are
>> talking to the right person”…. Well how about you confirm who you are
>> before I disclose my DOB to someone who has randomly called me.
>>
>
> This is starting to happen in the US.  The combination of SHAKEN/STIR
> caller id authentication, along with things like Android "Verified Calls" (
> https://developers.google.com/business-communications/verified-calls) and
> Apple's equivalent mean that it's far easier to confirm the caller really
> is who they are saying they are.  When I get a call from my US bank (on my
> US phone), it clearly states who it's from, and that the call is verified
> to be from them.
>
> Unfortunately it's otherwise a hard problem to solve.  Sure, there are
> "simple" solutions (like asking to call back on the number on your card)
> but these are an imposition on both sides.  The average consumer doesn't
> understand the problem, so when companies do add additional steps like
> that, it's seen as a negative by the customer.
>
>   Scott
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