[AusNOG] telstra.extranet issues

[Cameron Murray]

Passing it along that Telstra is aware and it's under investigation.

On Tue, 26 July 2022, 7:32 pm Nathan Brookfield, <
Nathan.Brookfield at iperium.com.au> wrote:

> Can also confirm, identical scenario where we’re running SDWAN over
> Telstra 4G for failover and monitoring on some Starlink services, we’ve
> lost the Telstra 4G’s that are behind Telstra.Extranet.
>
>
>
>
> *Nathan Brookfield *General Manager
>
> *p*: 1300 592 330 | *m*: 0412 266 008
> *e*: Nathan.brookfield at iperium.com.au | *w*: iperium.com.au
>
> Suite 702, 82 Elizabeth Street, Sydney NSW 2000
>
>
> *Your Telco Team*
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> *From:* AusNOG <ausnog-bounces at ausnog.net> *On Behalf Of *Cameron Murray
> *Sent:* Tuesday, 26 July 2022 7:29 PM
> *To:* Andrew Oakeley <andrew at oakeley.com.au>
> *Cc:* <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
> *Subject:* Re: [AusNOG] telstra.extranet issues
>
>
>
> Hi Andy,
>
>
>
> We've just been alerted to this also about an hour ago to similar issues
> across the country by our sdwan platform for services going offline.
>
>
>
> I've sent a couple of messages also and waiting for a response
>
>
>
> On Tue, 26 July 2022, 7:20 pm Andrew Oakeley, <andrew at oakeley.com.au>
> wrote:
>
> Hi All,
>
> I have 48 x 4G Services in Western Australia offline. The common
> denominator is that they are all using the telstra.extranet APN.
> - These are all in different accounts with different customers, so I do
> not believe a billing issue.
> - The services work if the APN is switched to another APN (e.g.
> telstra.wap)
> - They all went offline at 4pm this afternoon.
>
> I have tried a couple of ways to get some attention to this, but cant seem
> to find anyone who understands what an APN is amongst the frontline support
> teams, and without being the account holder on any of the accounts I am a
> bit hamstrung.
>
> Is there anyone on list experiencing the same issue, and with better reach
> into Telstra Support than I have, that can shed any light on this?
>
> Ta
>
> Andy
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