[AusNOG] telstra.extranet issues

[Nathan Brookfield]

Can also confirm, identical scenario where we’re running SDWAN over Telstra 4G for failover and monitoring on some Starlink services, we’ve lost the Telstra 4G’s that are behind Telstra.Extranet.

Nathan Brookfield
General Manager

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From: AusNOG <ausnog-bounces at ausnog.net> On Behalf Of Cameron Murray
Sent: Tuesday, 26 July 2022 7:29 PM
To: Andrew Oakeley <andrew at oakeley.com.au>
Cc: <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] telstra.extranet issues

Hi Andy,

We've just been alerted to this also about an hour ago to similar issues across the country by our sdwan platform for services going offline.

I've sent a couple of messages also and waiting for a response

On Tue, 26 July 2022, 7:20 pm Andrew Oakeley, <andrew at oakeley.com.au<mailto:andrew at oakeley.com.au>> wrote:
Hi All,

I have 48 x 4G Services in Western Australia offline. The common denominator is that they are all using the telstra.extranet APN.
- These are all in different accounts with different customers, so I do not believe a billing issue.
- The services work if the APN is switched to another APN (e.g. telstra.wap)
- They all went offline at 4pm this afternoon.

I have tried a couple of ways to get some attention to this, but cant seem to find anyone who understands what an APN is amongst the frontline support teams, and without being the account holder on any of the accounts I am a bit hamstrung.

Is there anyone on list experiencing the same issue, and with better reach into Telstra Support than I have, that can shed any light on this?

Ta

Andy
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