<div dir="auto">Passing it along that Telstra is aware and it's under investigation.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 26 July 2022, 7:32 pm Nathan Brookfield, <<a href="mailto:Nathan.Brookfield@iperium.com.au">Nathan.Brookfield@iperium.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-AU" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="m_-5052257313297709077WordSection1">
<p class="MsoNormal"><span>Can also confirm, identical scenario where we’re running SDWAN over Telstra 4G for failover and monitoring on some Starlink services, we’ve lost the Telstra 4G’s that are behind Telstra.Extranet.<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#00233a">Nathan Brookfield<br>
</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#00233a">General Manager</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><br>
<br>
</span><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#ff5400">p</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#00233a">: 1300 592 330 |
</span><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#ff5400">m</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#00233a">: 0412 266 008</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><br>
</span><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#ff5400">e</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#00233a">:
<a href="mailto:Nathan.brookfield@iperium.com.au" target="_blank" rel="noreferrer">Nathan.brookfield@iperium.com.au</a> | </span><b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#ff5400">w</span></b><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#00233a">: <a href="http://iperium.com.au" target="_blank" rel="noreferrer">iperium.com.au</a></span><span style="font-family:"Helvetica",sans-serif;color:#00233a"><br>
<br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#00233a">Suite 702, 82 Elizabeth Street, Sydney NSW 2000</span><b><span style="font-family:"Helvetica",sans-serif;color:#00233a"><u></u><u></u></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#464646"><img border="0" width="200" height="58" style="width:2.0849in;height:.6037in" id="m_-5052257313297709077Picture_x0020_23" src="cid:image001.png@01D8A126.670C7B10"></span><br>
<b><span style="font-family:"Helvetica",sans-serif;color:#00233a">Your Telco Team<u></u><u></u></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;color:darkgray">DISCLAIMER: This document is intended solely for the named addressee. This electronic communication, which includes any files or attachments thereto, contains proprietary
or confidential information and may be privileged and otherwise protected under copyright or other applicable intellectual property laws. The use, disclosure, copying or distribution of any of the information contained in this document, by any person other
than the addressee, is strictly prohibited. If you received this document in error, please contact the sender immediately and delete all the material from any computer. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery
to you. Any views or opinions presented are solely those of the author and do not necessarily represent those of Iperium. <br>
<br>
WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. Iperium accepts no liability for any damage caused by any virus transmitted by this email.</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#464646"><u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG <<a href="mailto:ausnog-bounces@ausnog.net" target="_blank" rel="noreferrer">ausnog-bounces@ausnog.net</a>>
<b>On Behalf Of </b>Cameron Murray<br>
<b>Sent:</b> Tuesday, 26 July 2022 7:29 PM<br>
<b>To:</b> Andrew Oakeley <<a href="mailto:andrew@oakeley.com.au" target="_blank" rel="noreferrer">andrew@oakeley.com.au</a>><br>
<b>Cc:</b> <<a href="mailto:ausnog@lists.ausnog.net" target="_blank" rel="noreferrer">ausnog@lists.ausnog.net</a>> <<a href="mailto:ausnog@lists.ausnog.net" target="_blank" rel="noreferrer">ausnog@lists.ausnog.net</a>><br>
<b>Subject:</b> Re: [AusNOG] telstra.extranet issues<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Hi Andy,<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">We've just been alerted to this also about an hour ago to similar issues across the country by our sdwan platform for services going offline.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">I've sent a couple of messages also and waiting for a response<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Tue, 26 July 2022, 7:20 pm Andrew Oakeley, <<a href="mailto:andrew@oakeley.com.au" target="_blank" rel="noreferrer">andrew@oakeley.com.au</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<p class="MsoNormal">Hi All,<br>
<br>
I have 48 x 4G Services in Western Australia offline. The common denominator is that they are all using the telstra.extranet APN.<br>
- These are all in different accounts with different customers, so I do not believe a billing issue.<br>
- The services work if the APN is switched to another APN (e.g. telstra.wap)<br>
- They all went offline at 4pm this afternoon.<br>
<br>
I have tried a couple of ways to get some attention to this, but cant seem to find anyone who understands what an APN is amongst the frontline support teams, and without being the account holder on any of the accounts I am a bit hamstrung.<br>
<br>
Is there anyone on list experiencing the same issue, and with better reach into Telstra Support than I have, that can shed any light on this?<br>
<br>
Ta<br>
<br>
Andy<br>
_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@ausnog.net" target="_blank" rel="noreferrer">AusNOG@ausnog.net</a><br>
<a href="https://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank" rel="noreferrer">https://lists.ausnog.net/mailman/listinfo/ausnog</a><u></u><u></u></p>
</blockquote>
</div>
</div>
</div>
</blockquote></div>