[AusNOG] Superloop NBN Outage

[John Edwards]

One way to get information about an outage at a particular NBN POI is to
drive to the POI location and look for the logos on the vans attending to
the fault. If it's a fibre cut, then someone has to go there to connect the
OTDR, usually in a high-roof splicing van.

If there are no vans, or the techs are packing up to leave, then you also
have an update on what's happening.

None of this is likely to resolve the fault any quicker, but if you like to
troubleshoot via the OSI model then layer 1 of national networks usually
involves a vehicle attending a location.

John




On Sun, 16 Jan 2022 at 12:11, Christopher Hawker <chris at thesysadmin.dev>
wrote:

> Hello all,
>
> There's an apparent outage affecting Superloop customers connecting to the
> 2NEW POI. Their client portal lists the severity as low (not sure how that
> determination is made) and the notification provides absolutely no
> information regarding what caused it or an ETA.
>
> The disruption ID is 991D0. Would anyone please be able to shed some light
> on this?
>
> Thanks,
> CH
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