[AusNOG] Optus SMS issues

[info]

Hi Luke,

Thanks for that... We will try Optus support channel but failing that will
try to reach out to AusNOG members from Optus... Will report any outcome to
the list.

On Sat, Feb 12, 2022 at 11:58 AM Luke Thompson <luke.t at tncrew.com.au> wrote:

> Hi Patrick,
>
> You could try Gladys - not sure if her mailbox is set-up yet though...
>
> Jokes aside, noc at optus.net.au might work. However it used to report full:
> https://lists.ausnog.net/pipermail/ausnog/2019-November/043675.html
>
> Aside from that one: ipadmin at optus.net.au and/or hostmaster at optus.net.au
> Might find someone useful at: 1800 555 937 or 02 8082 7800 (experiment a
> bit)
>
> Only yesterday we had Optus Live Chat explaining to a customer that Port
> 25 is neither TCP nor UDP, and that port blocking isn't done by ISPs so
> they wouldn't ask a Manager about it, so I'd say you're going to need to
> get someone switched-on to avoid the layers of incompetence that seem to
> exist within.
>
> Someone like Peter Poulos might be able to help. Plenty of tenure and
> lateral/etc movement, and he's within the AusNOG group on LinkedIn.
> https://www.linkedin.com/in/peter-poulos-a1ba93152/
>
> Good luck with it, and please report back with the outcome/contact/etc for
> the list's benefit.
>
> Cheers,
> Luke Thompson
> Operations Manager
>
> The Network Crew Pty Ltd
> https://thenetworkcrew.com.au
>
> On 12/2/22 12:33 pm, info wrote:
>
> Hi All,
>
> I am reaching out, hopefully, to someone at Optus regarding SMS issues
> with one of our customers.
>
> They are a large volume user of SMS services and currently using SMS
> Global for their SMS service.  They have been having issues with some Optus
> mobile users not being able to send SMS to their virtual number for last
> weeks.  Apparently, SMS Global uses Telstra gateway but they are not able
> to help with Optus network issues?
>
> If someone from Optus network can reach out to me off list that would be
> greatly appreciated.
>
> Thanks,
>
> Patrick Choi
> GCNetwork Services
>
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>
>
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