<div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Hi Luke,</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Thanks for that... We will try Optus support channel but failing that will try to reach out to AusNOG members from Optus... Will report any outcome to the list.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, Feb 12, 2022 at 11:58 AM Luke Thompson <<a href="mailto:luke.t@tncrew.com.au">luke.t@tncrew.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<p>Hi Patrick,<br>
</p>
<p>You could try Gladys - not sure if her mailbox is set-up yet
though...<br>
</p>
<p>Jokes aside, <a href="mailto:noc@optus.net.au" target="_blank">noc@optus.net.au</a> might work. However it used to
report full:<br>
<a href="https://lists.ausnog.net/pipermail/ausnog/2019-November/043675.html" target="_blank">https://lists.ausnog.net/pipermail/ausnog/2019-November/043675.html</a></p>
<p>Aside from that one: <a href="mailto:ipadmin@optus.net.au" target="_blank">ipadmin@optus.net.au</a> and/or
<a href="mailto:hostmaster@optus.net.au" target="_blank">hostmaster@optus.net.au</a><br>
Might find someone useful at: <span style="font-size:15px;font-family:sans-serif" role="presentation" dir="ltr">1800 555 937 or
02 8082 7800 (experiment a bit)<br>
</span></p>
<p><span style="font-size:15px;font-family:sans-serif" role="presentation" dir="ltr">Only yesterday we had Optus Live
Chat explaining to a customer that Port 25 is neither TCP nor
UDP, and that port blocking isn't done by ISPs so they wouldn't
ask a Manager about it, so I'd say you're going to need to get
someone switched-on to avoid the layers of incompetence that
seem to exist within.<br>
</span></p>
<p><span style="font-size:15px;font-family:sans-serif" role="presentation" dir="ltr">Someone like Peter Poulos might be
able to help. Plenty of tenure and lateral/etc movement, and
he's within the AusNOG group on LinkedIn.<br>
<a href="https://www.linkedin.com/in/peter-poulos-a1ba93152/" target="_blank">https://www.linkedin.com/in/peter-poulos-a1ba93152/</a></span></p>
<p><span style="font-size:15px;font-family:sans-serif" role="presentation" dir="ltr">Good luck with it, and please
report back with the outcome/contact/etc for the list's benefit.<br>
</span></p>
<p><span style="font-size:15px;font-family:sans-serif" role="presentation" dir="ltr">Cheers,<br>
</span></p>
<div>Luke Thompson<br>
Operations Manager<br>
<br>
The Network Crew Pty Ltd<br>
<a href="https://thenetworkcrew.com.au" target="_blank">https://thenetworkcrew.com.au</a><br>
<br>
</div>
<div>On 12/2/22 12:33 pm, info wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div style="font-family:tahoma,sans-serif;font-size:small">Hi All,</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small">I am
reaching out, hopefully, to someone at Optus regarding SMS
issues with one of our customers.</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small">They are
a large volume user of SMS services and currently using SMS
Global for their SMS service. They have been having issues
with some Optus mobile users not being able to send SMS to
their virtual number for last weeks. Apparently, SMS Global
uses Telstra gateway but they are not able to help with Optus
network issues?</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small">If
someone from Optus network can reach out to me off list that
would be greatly appreciated.</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small">Thanks,</div>
<div style="font-family:tahoma,sans-serif;font-size:small"><br>
</div>
<div style="font-family:tahoma,sans-serif;font-size:small">Patrick
Choi</div>
<div style="font-family:tahoma,sans-serif;font-size:small">GCNetwork
Services</div>
</div>
<br>
<fieldset></fieldset>
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