[AusNOG] AAPT Outage
Matt Perkins
matt at spectrum.com.au
Wed Dec 28 18:35:42 AEDT 2022
It's all gone to hell in there. They cant even log a fault over the
phone. Kindly ring back later. No ETR. No Clue. Escalations not
answering.
I smell a big DB issue. Im sure they have a crack squad on it.
Matt.
On 28/12/2022 5:55 pm, Nathan Brookfield wrote:
> Both issues are related so once Frontier log-in is working we can
> safely assume auth will follow.
>
> Probably trying to find somebody who isn’t on leave, actually knows
> what they’re doing and who is sober enough to care.
>
> On 28 Dec 2022, at 16:51, Graham Maltby <graham at maltby.id.au> wrote:
>
>
> It is also impacting services in QLD.
>
> AAPT acknowledged the fault with Frontier, and we were able to confirm
> CPE are in sync with NBN, so likely a forwarding issue.
>
> Graham
>
>
> On 28/12/22 16:45, Matt Perkins wrote:
>>
>> Our last access-accept was at 13.29
>>
>> Matt
>>
>>
>> On 28/12/2022 5:41 pm, Nick Brown wrote:
>>>
>>> Our last auth request came through at 1.23PM Sydney time, but given
>>> sync/no auth faults that have come in today, I believe this problem
>>> started earlier in the day.
>>>
>>> *From: *AusNOG <ausnog-bounces at ausnog.net> on behalf of Matt Perkins
>>> <matt at spectrum.com.au>
>>> *Date: *Wednesday, 28 December 2022 at 5:38 pm
>>> *To: *"ausnog at ausnog.net" <ausnog at ausnog.net>
>>> *Subject: *Re: [AusNOG] AAPT Outage
>>>
>>> Confirmed same here. Just tossed a test account off and it did not
>>> come back.
>>>
>>> Matt
>>>
>>> On 28/12/2022 5:32 pm, Nathan Brookfield wrote:
>>>
>>> Michael,
>>>
>>> That’s the symptom and I’ve also heard from two other parties
>>> who are seeing the same issue so it’s not isolated.
>>>
>>> Thankfully for us, it’s a third-party customers, Netwerk, and
>>> not our direct customers but thought it was worth racing here so
>>> everybody is aware it’s not just them.
>>>
>>> *Nathan Brookfield *
>>> General Manager
>>>
>>> *p*: 1300 592 330 | *m*: 0412 266 008 | *w*:
>>> https://Iperium.com.au <https://Iperium.com.au>
>>>
>>>
>>> Level 7, 82 Elizabeth Street, Sydney NSW 2000
>>> <x-apple-data-detectors://4>
>>>
>>> *Your Connectivity Team*
>>>
>>>
>>>
>>>
>>>
>>> DISCLAIMER: This document is intended solely for the named
>>> addressee. This electronic communication, which includes any
>>> files or attachments thereto, contains proprietary or
>>> confidential information and may be privileged and otherwise
>>> protected under copyright or other applicable intellectual
>>> property laws. The use, disclosure, copying or distribution of
>>> any of the information contained in this document, by any person
>>> other than the addressee, is strictly prohibited. If you
>>> received this document in error, please contact the sender
>>> immediately and delete all the material from any computer.
>>> Confidentiality and legal privilege are not waived or lost by
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>>> WARNING: Computer viruses can be transmitted via email. The
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>>>
>>> On 28 Dec 2022, at 16:27, Michael Bethune
>>> <michael.bethune at australiaonline.au>
>>> <mailto:michael.bethune at australiaonline.au> wrote:
>>>
>>> Nathan,
>>>
>>> What effects are you seeing on NWB?
>>>
>>> We're seeing no new PPP sessions since 1:37pm in all states on NWB.
>>>
>>> - Michael.
>>>
>>> Quoting Nathan Brookfield <Nathan.Brookfield at iperium.com.au>
>>> <mailto:Nathan.Brookfield at iperium.com.au>:
>>>
>>>
>>> Merry Christmas everybody and I hope y?all have a safe and
>>> relaxing new year.
>>>
>>> So who else is affected by this AaPT outage in Sydney,
>>> affecting NWB and frontier is also down and getting anybody
>>> on the phone is almost impossible.
>>>
>>> Nathan Brookfield
>>>
>>> General Manager
>>>
>>> p: 1300 592 330 | m: 0412 266 008 | w:
>>> https://Iperium.com.au <https://Iperium.com.au>
>>>
>>> Level 7, 82 Elizabeth Street, Sydney NSW
>>> 2000<x-apple-data-detectors://4>
>>>
>>> Your Connectivity Team
>>>
>>> DISCLAIMER: This document is intended solely for the named
>>> addressee. This electronic communication, which includes
>>> any files or attachments thereto, contains proprietary or
>>> confidential information and may be privileged and
>>> otherwise protected under copyright or other applicable
>>> intellectual property laws. The use, disclosure, copying or
>>> distribution of any of the information contained in this
>>> document, by any person other than the addressee, is
>>> strictly prohibited. If you received this document in error,
>>> please contact the sender immediately and delete all the
>>> material from any computer. Confidentiality and legal
>>> privilege are not waived or lost by reason of mistaken
>>> delivery to you. Any views or opinions presented are solely
>>> those of the author and do not necessarily represent those
>>> of Iperium.
>>>
>>> WARNING: Computer viruses can be transmitted via email. The
>>> recipient should check this email and any attachments for
>>> the presence of viruses. Iperium accepts no liability for
>>> any damage caused by any virus transmitted by this email.
>>>
>>>
>>>
>>>
>>>
>>>
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>>> --
>>> ** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL
>>> /* Matt Perkins
>>> Direct 02 8916 8101 Spectrum Networks Ptd. Ltd.
>>> Office 1300 133 299matt at spectrum.com.au
>>> ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000
>>> */
>>> _______________________________________________
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>> --
>> ** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL
>>
>> /* Matt Perkins
>> Direct 02 8916 8101 Spectrum Networks Ptd. Ltd.
>> Office 1300 133 299matt at spectrum.com.au
>> ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000
>>
>> */
>>
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** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL
/* Matt Perkins
Direct 02 8916 8101 Spectrum Networks Ptd. Ltd.
Office 1300 133 299matt at spectrum.com.au
ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000
*/
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