<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body>
<p>It's all gone to hell in there. They cant even log a fault over
the phone. Kindly ring back later. No ETR. No Clue. Escalations
not answering. </p>
<p>I smell a big DB issue. Im sure they have a crack squad on it. <br>
</p>
<p>Matt.</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 28/12/2022 5:55 pm, Nathan
Brookfield wrote:<br>
</div>
<blockquote type="cite"
cite="mid:78B85ECA-9744-409A-8A55-2E71850829D1@iperium.com.au">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
Both issues are related so once Frontier log-in is working we can
safely assume auth will follow.
<div><br>
</div>
<div>Probably trying to find somebody who isn’t on leave, actually
knows what they’re doing and who is sober enough to care.</div>
<div><br>
<div dir="ltr">
<p class="MsoNormal" style="margin: 0cm;">On 28 Dec 2022, at
16:51, Graham Maltby <a class="moz-txt-link-rfc2396E" href="mailto:graham@maltby.id.au"><graham@maltby.id.au></a> wrote:</p>
</div>
<div dir="ltr"><br>
</div>
<div dir="ltr"> It is also impacting services in QLD.<br>
<br>
AAPT acknowledged the fault with Frontier, and we were able to
confirm CPE are in sync with NBN, so likely a forwarding
issue.<br>
<br>
Graham<br>
<br>
<br>
<div class="moz-cite-prefix">On 28/12/22 16:45, Matt Perkins
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:6c9365e7-6306-4a8a-c9aa-a49ab81b6f54@spectrum.com.au">
<p>Our last access-accept was at 13.29</p>
<p>Matt</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 28/12/2022 5:41 pm, Nick
Brown wrote:<br>
</div>
<blockquote type="cite"
cite="mid:0101018557769c99-5d69d3ac-1060-4a25-bd26-e8282dbe3122-000000@us-west-2.amazonses.com">
<meta name="Generator" content="Microsoft Word 15
(filtered medium)">
<style>@font-face { font-family: "Cambria Math"; }@font-face { font-family: Calibri; }@font-face { font-family: Consolas; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }pre { margin: 0cm; font-size: 10pt; font-family: "Courier New"; }span.HTMLPreformattedChar { font-family: Consolas; }span.EmailStyle21 { font-family: Calibri, sans-serif; color: windowtext; }.MsoChpDefault { font-size: 10pt; }div.WordSection1 { page: WordSection1; }</style>
<div class="WordSection1">
<p class="MsoNormal"><span
style="mso-fareast-language:EN-US">Our last auth
request came through at 1.23PM Sydney time, but
given sync/no auth faults that have come in today, I
believe this problem started earlier in the day.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:12.0pt;color:black">From: </span></b><span
style="font-size:12.0pt;color:black">AusNOG
<a class="moz-txt-link-rfc2396E"
href="mailto:ausnog-bounces@ausnog.net"
moz-do-not-send="true">
<ausnog-bounces@ausnog.net></a> on behalf
of Matt Perkins <a class="moz-txt-link-rfc2396E"
href="mailto:matt@spectrum.com.au"
moz-do-not-send="true">
<matt@spectrum.com.au></a><br>
<b>Date: </b>Wednesday, 28 December 2022 at 5:38
pm<br>
<b>To: </b><a class="moz-txt-link-rfc2396E"
href="mailto:ausnog@ausnog.net"
moz-do-not-send="true">"ausnog@ausnog.net"</a>
<a class="moz-txt-link-rfc2396E"
href="mailto:ausnog@ausnog.net"
moz-do-not-send="true">
<ausnog@ausnog.net></a><br>
<b>Subject: </b>Re: [AusNOG] AAPT Outage<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p>Confirmed same here. Just tossed a test account off
and it did not come back. <o:p>
</o:p></p>
<p>Matt<o:p></o:p></p>
<p><o:p> </o:p></p>
<div>
<p class="MsoNormal">On 28/12/2022 5:32 pm, Nathan
Brookfield wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Michael, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">That’s the symptom and I’ve
also heard from two other parties who are seeing
the same issue so it’s not isolated.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Thankfully
for us, it’s a third-party customers, Netwerk, and
not our direct customers but thought it was worth
racing here so everybody is aware it’s not just
them.<o:p></o:p></p>
<div>
<p class="MsoNormal"><b>Nathan Brookfield </b><br>
General Manager<br>
<br>
<b>p</b>: 1300 592 330 | <b>m</b>: 0412 266
008 | <b>w</b>: <a
href="https://Iperium.com.au"
moz-do-not-send="true">
https://Iperium.com.au</a><o:p></o:p></p>
<p class="MsoNormal"><br>
Level 7, <a href="x-apple-data-detectors://4"
moz-do-not-send="true">82 Elizabeth Street,
Sydney NSW 2000</a><br>
<br>
<b>Your Connectivity Team</b><br>
<br>
<o:p></o:p></p>
<table class="MsoNormalTable"
style="width:157.5pt" width="210"
cellspacing="0" cellpadding="0" border="0"
align="left">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm"><br>
</td>
<td style="padding:0cm 0cm 0cm 0cm"><br>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"> <br>
DISCLAIMER: This document is intended solely for
the named addressee. This electronic
communication, which includes any files or
attachments thereto, contains proprietary or
confidential information and may be privileged
and otherwise protected under copyright or other
applicable intellectual property laws. The use,
disclosure, copying or distribution of any of
the information contained in this document, by
any person other than the addressee, is strictly
prohibited. If you received this document in
error, please contact the sender immediately and
delete all the material from any computer.
Confidentiality and legal privilege are not
waived or lost by reason of mistaken delivery to
you. Any views or opinions presented are solely
those of the author and do not necessarily
represent those of Iperium. <br>
<br>
WARNING: Computer viruses can be transmitted via
email. The recipient should check this email and
any attachments for the presence of viruses.
Iperium accepts no liability for any damage
caused by any virus transmitted by this email.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On 28 Dec 2022, at 16:27, Michael Bethune <a
href="mailto:michael.bethune@australiaonline.au"
moz-do-not-send="true">
<michael.bethune@australiaonline.au></a>
wrote:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Nathan,<br>
<br>
What effects are you seeing on NWB?<br>
<br>
We're seeing no new PPP sessions since 1:37pm in
all states on NWB.<br>
<br>
- Michael.<br>
<br>
Quoting Nathan Brookfield <a
href="mailto:Nathan.Brookfield@iperium.com.au"
moz-do-not-send="true">
<Nathan.Brookfield@iperium.com.au></a>:<br>
<br>
<br>
<o:p></o:p></p>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Merry Christmas everybody
and I hope y?all have a safe and relaxing new
year.<o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">So who else is affected by
this AaPT outage in Sydney, affecting NWB and
frontier is also down and getting anybody on
the phone is almost impossible.<o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Nathan Brookfield<o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">General Manager<o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">p: 1300 592 330 | m: 0412
266 008 | w: <a href="https://Iperium.com.au"
moz-do-not-send="true">
https://Iperium.com.au</a><o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Level 7, 82 Elizabeth
Street, Sydney NSW
2000<x-apple-data-detectors://4><o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Your Connectivity Team<o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">DISCLAIMER: This document
is intended solely for the named addressee.
This electronic communication, which includes
any files or attachments thereto, contains
proprietary or confidential information and
may be privileged and otherwise protected
under copyright or other applicable
intellectual property laws. The use,
disclosure, copying or distribution of any of
the information contained in this document,
by any person other than the addressee, is
strictly prohibited. If you received this
document in error, please contact the sender
immediately and delete all the material from
any computer. Confidentiality and legal
privilege are not waived or lost by reason of
mistaken delivery to you. Any views or
opinions presented are solely those of the
author and do not necessarily represent those
of Iperium.<o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">WARNING: Computer viruses
can be transmitted via email. The recipient
should check this email and any attachments
for the presence of viruses. Iperium accepts
no liability for any damage caused by any
virus transmitted by this email.<o:p></o:p></p>
</blockquote>
<blockquote
style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</blockquote>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
<br>
<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>AusNOG mailing list<o:p></o:p></pre>
<pre><a href="mailto:AusNOG@ausnog.net" moz-do-not-send="true" class="moz-txt-link-freetext">AusNOG@ausnog.net</a><o:p></o:p></pre>
<pre><a href="https://lists.ausnog.net/mailman/listinfo/ausnog" moz-do-not-send="true" class="moz-txt-link-freetext">https://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></pre>
</blockquote>
<pre>-- <o:p></o:p></pre>
<pre>** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL <o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>/* Matt Perkins<o:p></o:p></pre>
<pre> Direct 02 8916 8101 Spectrum Networks Ptd. Ltd.<o:p></o:p></pre>
<pre> Office 1300 133 299 <a href="mailto:matt@spectrum.com.au" moz-do-not-send="true" class="moz-txt-link-freetext">matt@spectrum.com.au</a><o:p></o:p></pre>
<pre> ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>*/<o:p></o:p></pre>
<pre>_______________________________________________
<o:p></o:p></pre>
<pre>AusNOG mailing list
<o:p></o:p></pre>
<pre><a class="moz-txt-link-abbreviated moz-txt-link-freetext" href="mailto:AusNOG@ausnog.net" moz-do-not-send="true">AusNOG@ausnog.net</a>
<o:p></o:p></pre>
<pre><a class="moz-txt-link-freetext" href="https://lists.ausnog.net/mailman/listinfo/ausnog" moz-do-not-send="true">https://lists.ausnog.net/mailman/listinfo/ausnog</a>
<o:p></o:p></pre>
</div>
</blockquote>
<pre class="moz-signature" cols="72">--
** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL
/* Matt Perkins
Direct 02 8916 8101 Spectrum Networks Ptd. Ltd.
Office 1300 133 299 <a class="moz-txt-link-abbreviated moz-txt-link-freetext" href="mailto:matt@spectrum.com.au" moz-do-not-send="true">matt@spectrum.com.au</a>
ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000
*/</pre>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
AusNOG mailing list
<a class="moz-txt-link-abbreviated moz-txt-link-freetext" href="mailto:AusNOG@ausnog.net" moz-do-not-send="true">AusNOG@ausnog.net</a>
<a class="moz-txt-link-freetext" href="https://lists.ausnog.net/mailman/listinfo/ausnog" moz-do-not-send="true">https://lists.ausnog.net/mailman/listinfo/ausnog</a>
</pre>
</blockquote>
<br>
<lt-container></lt-container><span>_______________________________________________</span><br>
<span>AusNOG mailing list</span><br>
<span><a class="moz-txt-link-abbreviated" href="mailto:AusNOG@ausnog.net">AusNOG@ausnog.net</a></span><br>
<span><a class="moz-txt-link-freetext" href="https://lists.ausnog.net/mailman/listinfo/ausnog">https://lists.ausnog.net/mailman/listinfo/ausnog</a></span><br>
</div>
</div>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
AusNOG mailing list
<a class="moz-txt-link-abbreviated" href="mailto:AusNOG@ausnog.net">AusNOG@ausnog.net</a>
<a class="moz-txt-link-freetext" href="https://lists.ausnog.net/mailman/listinfo/ausnog">https://lists.ausnog.net/mailman/listinfo/ausnog</a>
</pre>
</blockquote>
<pre class="moz-signature" cols="72">--
** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL
/* Matt Perkins
Direct 02 8916 8101 Spectrum Networks Ptd. Ltd.
Office 1300 133 299 <a class="moz-txt-link-abbreviated" href="mailto:matt@spectrum.com.au">matt@spectrum.com.au</a>
ABN 66 090 112 913 Level 6, 350 George Street Sydney 2000
*/</pre>
</body>
</html>