[AusNOG] Telstra contacting ex-ADSL customers - illegal?

[Jennifer Sims]

When they went to FTTC with another provider, this process never told Telstra to cancel the ADSL as it’s not on the nbn platform.

So it’s not illegal as much as it is, just poor form.

Your customer should have told Telstra to cancel the service if they were with another provider.


Sent from my iPhone

> On 28 Sep 2021, at 11:57 am, Ross Wheeler <ausnog at rossw.net> wrote:
> 
> 
> 
>> On Tue, 28 Sep 2021, mike at ozonline.com.au wrote:
>> 
>> Hi All,
>> 
>> One of our customers who was formerly with Telstra ADSL
>> who transferred to NBN FTTC with us
>> received the following email from Telstra's "TBB Broken Bundles" Team.
> 
> When ADSL was first being rolled out in our area, telstra were datamining their customers calls and directly targeting people who were dialing any of my companies modem pool numbers.
> 
> A telstra official confirmed this was happening, and was of the view that it was not only legal, but entirely ethical. That those "call records" were "telstras to do with what they liked".
> 
> As a company, I've seen little evidence their ethics have changed.
> 
> By contrast, some individuals within the company are amongst the best people you'd hope to meet anywhere.
> 
> 
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