[AusNOG] Superloop experience(s)

[Jennifer Sims]

Actually no, I never supported Enterprise or Layer 2 services with any
provider.

I was always residential support, plus there is a lot I cannot say because
I'm still bound by a non-disclosure agreement that I won't be breaking.

On Sun, Feb 21, 2021 at 12:19 PM Joseph Goldman <joe at apcs.com.au> wrote:

>
>
> On 19/02/2021 2:44 pm, Jennifer Sims wrote:
>
> We’ve been using them for other services but find their ticketing system
> is a bit, lack lustre.
>
> Often we have chase them for answers and getting things sorted.
>
> We’ve now got a lot of services with Aussie bb who do transit and they’re
> far more responsive and do quick setups.
>
>
> Your previous employment with them may have a lot more to do with that
> than anything - whether it be previous colleagues helping you out or your
> insider knowledge on how to get things moving.
>
>
>
> Sent from my iPhone
>
> On 19 Feb 2021, at 13:59, Darren Moss <Darren.Moss at cloud365.com.au>
> <Darren.Moss at cloud365.com.au> wrote:
>
> 
>
> Hi All,
>
>
>
> We’re looking at bringing additional transit into 2 of our AU datacentres
> and I would like to know about real-world experiences with Superloop.
>
>
>
> Happy to hear from others who **actually** have a service from them in a
> DC environment.
>
>
>
> Off list please.
>
>
>
> Many thanks
>
>
>
>
>
> Darren.
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