[AusNOG] Urgent: Telstra NOC

[Mark Andrews]

That however does mean that Telstra’s formal channels aren’t working
properly.  If you can’t reach the NOC via formal channels then there
is a problem.  No one should have to come here and ask for bad
announcements to be withdrawn.  Russell shouldn’t have to do anything
but enjoy his time off when on leave.  While we are thankful he did
react we all need time off for our mental health.

Mark

> On 30 Sep 2020, at 08:59, David Hughes <david at hughes.id> wrote:
> 
> 
> I'll second this.  Having Russell and is peers on the list and in a position to help resolve problems in a timely manner is fantastic for our industry and our clients.  Telstra is a big beast with lots of moving parts, yet I've lost count of the number of times issues have been addressed through this informal channel.  Nice one guys.
> 
> 
> Thanks
> 
> David
> ...
> 
> On 30/9/20, 8:17 am, "AusNOG on behalf of Joseph Goldman" <ausnog-bounces at lists.ausnog.net on behalf of joe at apcs.com.au> wrote:
> 
>      It is amazing that it got fixed this way at all. Even just a few years 
>    ago I wouldn't imagine someone with such reach into Telstra NOC being so 
>    accessible for truly complex issues - you'd spend half a week trying to 
>    get through their phone system to someone or email the 'noc@' or 
>    something and hope to get a reply in a few days.
> 
> 
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-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742              INTERNET: marka at isc.org