[AusNOG] Urgent: Telstra NOC

[Joseph Goldman]

Perhaps it is best you take it through official channels then, rather 
than pushing for information from a staffer who is

  a) on leave
  b) has no obligation to provide support through this channel - but 
does so for the good of the community

  It is amazing that it got fixed this way at all. Even just a few years 
ago I wouldn't imagine someone with such reach into Telstra NOC being so 
accessible for truly complex issues - you'd spend half a week trying to 
get through their phone system to someone or email the 'noc@' or 
something and hope to get a reply in a few days.

On 30/09/2020 7:58 am, Job Snijders wrote:
> Dear 'DaZZa',
>
> On Wed, Sep 30, 2020 at 07:38:24AM +1000, DaZZa wrote:
>> What part of "Root cause investigations are underway" is difficult to
>> understand?
> I didn't ask for a root cause analysis.
>
>> As much as I have an intense dislike for all things Telstra, this got
>> fixed at 5:48 am AEST, according to Russell - it's now barely 07:40 am
>> AEST - demanding a root cause analysis in less than 2 hours from an
>> organisation as large as Telstra is a bit rich.
> Please understand that this event had negative impact on the global
> Internet routing system for HOURS, hundreds of networks abroad were
> also impacted.
>
> It is not 'rich' to ask what action was taken to stop this issue. I ask
> for more detail because it is useful to understand if international
> carriers need to take additional precautions.
>
> Kind regards,
>
> Job
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