[AusNOG] G-Suite Admin gone rogue

[J. Hellenthal]

Temporarily redirect the MX to a pass through server to intercept the email click the link and reset the password... if your good you can do this just for the single user, if not the whole domain.

-- 
 J. Hellenthal

The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume.

> On Dec 6, 2020, at 19:21, Alberto Solfrini <asolfrini at vertel.com.au> wrote:
> 
> 
> Hi everyone,
>  
> Not really a Network questions but I hope someone could point me in the right direction.
>  
> Small company is facing issues with their admin, is gone rogue and not sharing any password or account for their G-Suite / Workspace
>  
> I tried to follow google guidelines to resolve the problem and reset the account to a new password but unfortunately I don’t have access to any email for the account.
> Goes without saying that is impossible to speak with a person within google to explain and try to solve the problem.
>  
> Is anyone aware of an effective starting point to engage with google ?
> I do understand that following steps will be demonstration of account ownership and I do have all required legal documents
>  
> Cheers,
>  
> Alberto Solfrini
> Service Portfolio Manager
> 
> 
> 
> T: 1300 837 835 | M:0473 005 777
> A: 15-17 William Street, Alexandria NSW 2015
> E: asolfrini at vertel.com.au | W: www.vertel.com.au
> 
> 		
> 
> This email (including attachments) may contain privileged/confidential information. Any unauthorised use of the contents is expressly prohibited.
> If you have received this email in error please immediately delete it (and any attachments) and telephone Vertel in Australia +61 1300 837 835.
> 
> 
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