<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">Temporarily redirect the MX to a pass through server to intercept the email click the link and reset the password... if your good you can do this just for the single user, if not the whole domain.<br><br><div dir="ltr"><div><span style="background-color: rgba(255, 255, 255, 0);">-- </span></div><div><span style="background-color: rgba(255, 255, 255, 0);"> J. Hellenthal</span></div><div><span style="background-color: rgba(255, 255, 255, 0);"><br></span></div><span style="background-color: rgba(255, 255, 255, 0);">The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume.</span></div><div dir="ltr"><br><blockquote type="cite">On Dec 6, 2020, at 19:21, Alberto Solfrini <asolfrini@vertel.com.au> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal"><span lang="EN-US">Hi everyone,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Not really a Network questions but I hope someone could point me in the right direction.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Small company is facing issues with their admin, is gone rogue and not sharing any password or account for their G-Suite / Workspace<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I tried to follow google guidelines to resolve the problem and reset the account to a new password but unfortunately I don’t have access to any email for the account.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Goes without saying that is impossible to speak with a person within google to explain and try to solve the problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Is anyone aware of an effective starting point to engage with google ?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I do understand that following steps will be demonstration of account ownership and I do have all required legal documents<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p style="FONT-SIZE: 10pt; FONT-FAMILY: ARIAL"><font color="#0d345b"><strong><font face="Verdana"><span style="FONT-SIZE: 11pt"><span style="FONT-SIZE: 12pt"><span style="FONT-SIZE: 10pt">Alberto Solfrini<br style="FONT-FAMILY: Verdana">
Service Portfolio Manager<br>
</span></span></span></font><br>
</strong></font><font color="#0d345b"><a title="Vertical Telecoms Pty Ltd" href="http://www.vertel.com.au/"><img style="HEIGHT: 47px; WIDTH: 159px" border="0" src="cid:vertel_logo_159x47_4081553f-a235-41ca-afb1-4862c7fa4cb1.png"></a></font></p>
<p style="FONT-SIZE: 10pt; FONT-FAMILY: ARIAL"><font color="#626366"><span style="FONT-SIZE: 8pt">T: 1300 837 835 | M:0473 005 777</span><br style="FONT-SIZE: 8pt">
<span style="FONT-SIZE: 8pt">A: 15-17 William Street, Alexandria NSW 2015</span><br style="FONT-SIZE: 8pt">
<span style="FONT-SIZE: 8pt">E:</span> <span style="FONT-SIZE: 8pt">asolfrini@vertel.com.au
</span><span style="FONT-SIZE: 8pt"><span style="FONT-SIZE: 8pt">| W:</span></span><span style="FONT-SIZE: 8pt"><span style="FONT-SIZE: 8pt">
</span></span></font><a style="FONT-SIZE: 8pt" href="http://www.vertel.com.au"><font style="FONT-SIZE: 8pt" color="#626366">www.vertel.com.au</font></a></p>
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<img style="HEIGHT: 47px; WIDTH: 159px" border="0" src="cid:Winner2017Media_7870426f-f5f8-4f76-add5-4429b844cd4e.jpg"><a title="" href="http://www.vertel.com.au/industry-insights/whats-new/2016-mef-excellence-awards"></a></td>
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<a title="" href="http://www.vertel.com.au/services/fixed-networks/carrier-ethernet"><img style="HEIGHT: 47px; WIDTH: 159px" border="0" src="cid:MEF_1d4a010b-283a-41f6-bacd-c8df65c90844.jpg"></a><a href="http://www.vertel.com.au/services/fixed-networks/carrier-ethernet"></a></td>
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<p style="FONT-SIZE: 8pt; FONT-FAMILY: Arial" align="left"><font color="#0d345b">This email (including attachments) may contain privileged/confidential information. Any unauthorised use of the contents is expressly prohibited.<br style="FONT-SIZE: 8pt">
If you have received this email in error please immediately delete it (and any attachments) and telephone Vertel in Australia +61 1300 837 835.</font>
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