[AusNOG] Replies off list regarding a small problem regarding bigpond email password recovery

[Russell Langton]

Hi Phil,
This is a difficult one as it needs to be an authorized request for
resetting any user passwords as it could be your mum, cousin or someone you
are emailing.
I'll send you an email so we can start some discussions on how this user
could go though the correct procedure to ensure this is completed in a
secure authorized manner.

On Mon, Aug 24, 2020 at 1:34 PM Phil Memery <memery at clevernetit.com.au>
wrote:

> Greetings All
>
> I know this is low a grade request. But I have exhausted my attempts to
> assist this client, and I ask for replies of list please.
>
> I have an aged customer who has lost his email password and following
> the system we get to a solution of "a password reset will be emailed"
> and it has his email address (that he obviously can not access). I could
> not find a method to talk to a human.
>
> Regards
>
> --
> Phil Memery     www.clevernetit.com.au      A.B.N: 66 146 234 648
>                          DELL PartnerDirect Registered
> +61 3 5721 7232       www.hillclimbracing.com
> +61 417 315 935
>
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