[AusNOG] TPP Wholesale woes

David Vidos - NOVA iT GROUP David.Vidos at novaitgroup.com.au
Fri Nov 8 10:31:34 EST 2019


Trying to get support from TPP Wholesale and speak to a 3rd level that could solve my problem in minutes is now taking days to even speak to someone.

This waiting for call backs, took way too long for the lower levels to even understand the problem.

Are there any senior TPP Wholesale people that can help.

All I need is a simple password update to ensure our alerts from our clients keep flowing.
A simple smtp password update is all that is required.

Can’t believe it is so hard for them to get someone to help.

Regards,

David Vidos
Head Honcho | NOVA iT GROUP

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