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<p class="MsoNormal">Trying to get support from TPP Wholesale and speak to a 3<sup>rd</sup> level that could solve my problem in minutes is now taking days to even speak to someone.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This waiting for call backs, took way too long for the lower levels to even understand the problem.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Are there any senior TPP Wholesale people that can help.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">All I need is a simple password update to ensure our alerts from our clients keep flowing.<o:p></o:p></p>
<p class="MsoNormal">A simple smtp password update is all that is required.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can’t believe it is so hard for them to get someone to help.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-AU">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#E36C0A;mso-fareast-language:EN-AU"> </span></b><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#E36C0A;mso-fareast-language:EN-AU">David Vidos</span></b><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">Head Honcho |
<b>NOVA iT GROUP</b></span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU"><br>
<img width="212" height="63" style="width:2.2083in;height:.6562in" id="Picture_x0020_9" src="cid:image001.jpg@01D5961F.79857680" alt="NOVAiTLogoRGB25"></span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-AU"> </span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">Phone</span></b><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU"> +61 3 9999 3189 |
<b>Fax</b> +61 9999 3190 | </span><b><span style="font-size:10.0pt;color:#E36C0A;mso-fareast-language:EN-AU">Mobile</span></b><span style="font-size:10.0pt;color:#E36C0A;mso-fareast-language:EN-AU"> 0410 541 625</span><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">
| <b>Service Desk</b> 1300 NOVA iT (6682 48)</span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">E-Mail</span></b><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">
</span><span style="mso-fareast-language:EN-AU"><a href="mailto:david.vidos@novaitgroup.com.au"><span style="font-size:10.0pt;color:#E36C0A">david.vidos@novaitgroup.com.au</span></a></span><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">
| <b>Website</b> </span><span style="mso-fareast-language:EN-AU"><a href="http://www.novaitgroup.com.au/"><span style="font-size:10.0pt;color:#7F7F7F">www.novaitgroup.com.au</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">Head Office
</span></b><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">Suite 210, 12 Ormond Boulevard, Bundoora, Victoria, Australia, 3083</span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU"> </span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#E36C0A;mso-fareast-language:EN-AU">Connect with us on Social Media!</span><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.facebook.com/novaitgroup"><span style="font-size:10.0pt;color:#0563C1;mso-fareast-language:EN-AU;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_2" src="cid:image002.png@01D5961F.79857680" alt="fb"></span></a><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">
</span><a href="https://twitter.com/novaitgroup"><span style="font-size:10.0pt;color:#0563C1;mso-fareast-language:EN-AU;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_3" src="cid:image003.png@01D5961F.79857680" alt="twitter"></span></a><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">
</span><a href="https://www.instagram.com/novaitgroup/"><span style="font-size:10.0pt;color:#0563C1;mso-fareast-language:EN-AU;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_4" src="cid:image004.jpg@01D5961F.79857680" alt="instagram"></span></a><span lang="EN-US" style="font-size:10.0pt;color:#7F7F7F;mso-fareast-language:EN-AU">
</span><a href="https://au.linkedin.com/in/davidvidos"><span style="font-size:10.0pt;color:blue;mso-fareast-language:EN-AU;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_7" src="cid:image005.png@01D5961F.79857680" alt="linkedin"></span></a><span style="mso-fareast-language:EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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