[AusNOG] Internet Connectivity

[Jace Walker]

Hi all,

A client of mine is having an issue with internet connectivity, any suggestions would be greatly appreciated!
They have an IP address and can ping google.com and 8.8.8.8, however cannot load google.com in their web browser (or any other site for that matter). They have a IPsec VPN (site to site) and the computers internal IP can be pinged from another site.

The computer can intermittently receive emails and receive messages on Microsoft Teams, but this is not consistent.

We have done the following:
- Changed DNS servers
- int ip reset
- winsock reset
- advfirewall reset
- assigned static IP
- checked for proxies (none set)
- rebooted router
- rebooted computer

After the reset, we can no longer ping the device however they still have occasional email/Microsoft Teams connectivity.
Does anyone have any ideas? Appreciate anything!



Kind Regards,
Jace
Jace Walker
Helpdesk Consultant
Phone: 1300 022 735
​Direct: (03) 8609 2180
Email: jwalker at m-i.com.au
Website: www.m-i.com.au
Address: 4/405 High Street, Northcote VIC 3070, Australia
The above email correspondence should be read in conjunction with our standard disclaimer/terms which can be found at http://www.m-i.com.au/email-communications-disclaimer/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20190301/4c2d45de/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image776964.png
Type: image/png
Size: 11225 bytes
Desc: image776964.png
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20190301/4c2d45de/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image045347.png
Type: image/png
Size: 404 bytes
Desc: image045347.png
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20190301/4c2d45de/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image315697.png
Type: image/png
Size: 380 bytes
Desc: image315697.png
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20190301/4c2d45de/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image617763.png
Type: image/png
Size: 487 bytes
Desc: image617763.png
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20190301/4c2d45de/attachment-0003.png>